Collections Specialist

West Monroe is seeking a Collections Specialist to support our accounts receivable operations and improve the timely collection of outstanding client balances. In this role, you will monitor AR, contact clients about overdue invoices, apply cash receipts, and work with engagement and finance teams to resolve payment issues. This role requires strong communication and organizational skills and persistence in following up on outstanding balances.

Key Responsibilities

· Monitor accounts receivable balances and update aging reports weekly; prioritize collection activity based on due dates, balance, and risk.

· Contact clients to follow up on overdue invoices, confirm payment status, and obtain expected payment dates.

· Manage the shared Accounts Receivable and Billing inbox, including responding to client requests, completing customer supplier setup forms, managing client portal set-ups, and handling callbacks.

· Apply cash receipts daily from all bank accounts and coordinate with clients, internal teams, or the bank to obtain remittance details for unidentified or unapplied payments.

· Document daily collection efforts, client responses, disputes, and payment commitments accurately and promptly in the aging report.

· Partner with engagement managers and internal finance teams to investigate and resolve invoice disputes and billing questions.

· Escalate past-due balances, broken payment commitments, and unresolved disputes in accordance with established procedures.

· Support AR reporting, account reconciliations, and other collections activities as needed.

Required Skills & Experience

· Experience: Minimum of 2 years in collections, accounts receivable, or financial operations (experience in a professional services or consulting firm preferred).

· Technical Skills: Proficiency with Microsoft Excel and experience working with ERP or billing systems (e.g., Kimble, Salesforce, Workday, NetSuite, SAP).

· Communication Skills: Excellent verbal and written communication skills.

· Organizational Skills: Ability to manage a large portfolio of accounts, maintain accurate and detailed records, prioritize follow-ups, and meet deadlines.

· Follow-Through and Problem-Solving: Ability to follow up consistently, maintain positive client relationships, and escalate issues appropriately.

Preferred Qualifications

· Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

· Ability to follow up consistently, maintain positive client relationships, and escalate issues appropriately.

· Familiarity with professional services billing practices, client contracts, and common invoice dispute processes

· Experience working in a global or shared services billing environment preferred.

· Knowledge of cash applications, account reconciliations, and basic accounts receivable practices