Co-Op Opportunity - IT/OT Services Engineering
As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.
R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.
What R.E. Mason Offers Associates:
R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:
Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/Hybrid Work Schedules
General Description
We are currently offering an opportunity for a Co-Op IT/OT Services Engineer in our fast paced, customer orientated Lifecycle Services team. The successful candidate would assist our Control System engineering customers and project teams in the development, delivery, on‐going maintenance and optimization of state-of-the-art process control solutions for R.E. Mason’s industrial customers. This is a customer-facing position requiring travel to our customers’ manufacturing sites to help commission and maintain their control systems. Candidates must be able to work with customers in a professional manner while working under pressure during process startups and while troubleshooting issues. Typically, scopes of work include control panel grounding verification and commissioning, software installation and staging of server and network equipment, performance audits, performing cybersecurity assessments and system patching, designing virtual computer infrastructure, and troubleshooting electrical and equipment issues.
Specific Responsibilities
Design, build, and support IT-OT of computer systems including:
Design of virtual infrastructure
Design of failover and backup/recovery systems
Network administration
Install and troubleshoot networks (hardwired and wireless)
Setup Active Directories, Terminal Services and User Accounts
Deploy and manage thin client networks
On-site & remote support of customers’ distributed control systems including:
Perform System Performance Audits on customer systems
Troubleshoot field instrumentation and valve related situations
Troubleshoot and install Microsoft operating systems
Troubleshoot computer hardware related problems
Distributed control system commissioning and startup
On-site control system modifications and tuning
Setup interfaces to PLCs, Drives and Bus-Based Networks
Conduct training for end users
Assist in the quotation and technical sales support of control system field service solutions
Qualifications
Required Competencies
Ability to respond to Emergency Service Requests as Needed
Ability to meet project team commitments and deadlines.
Ability to work independently and as part of customer project team.
Ability to provide clear and timely written documentation including field service reports, project updates, and time and expense reports.
Excellent oral and written communications.
Desire to participate in on-going learning (latest technologies).
Ability to transition back and forth between several tasks.
Knowledge of Industrial Safety Practices and PPE
Be a United States Citizen with a valid driver’s license.
Required Education and Experience
Pursuing a B.S. Degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science or similar technical degree
Physical Requirements
Standing
Walking
Sitting
Kneeling
Reaching Overhead
Climbing
Pushing and Pulling
Lifting - 50 pounds
Using a Computer
Using a Telephone
Driving
RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.