Clinic Experience Coordinator
Position Summary
Blackbird Health is looking to hire a Facilities & Clinic Operations Coordinator, who will serve as the on-the-ground operational owner for Blackbird Health's clinic environments across assigned regional markets in Northern Virginia and Maryland expansion regions. You will manage day-to-day facility maintenance, vendor relationships, and site logistics for existing offices while also playing a critical hands-on role in setting up and launching new clinic locations.
What makes you, you:
On-the-Ground Operator: Thrives in a mobile role, balancing regular field travel across regional clinics with independent problem-solving.
Detail-Oriented & Organized: Passionate about keeping physical spaces clean, safe, welcoming, and fully operational for patients and staff.
Proactive Vendor Partner: Skilled at building strong relationships with property managers, landlords, and local repair contractors.
Hands-On Launch Specialist: Enjoys physical site setups, unpacking deliveries, vendor scheduling, and managing launch readiness checklists.
Service-Minded Communicator: Responsive and customer-service oriented when resolving clinic tickets and facility issues for clinical teams.
How you’ll make an impact:
Maintain & Improve Clinic Standards: Conduct regular site visits to inspect spaces, resolve facility tickets, oversee maintenance/repairs, and manage keycard access and alarm systems.
Support New Clinic Launches: Execute physical setups for new locations—coordinating furniture, signage, deliveries, vendor scheduling, and final launch readiness checklists.
Manage Supplies & Inventories: Oversee local clinic inventories, equipment, signage, and furniture refreshes across your assigned regional footprint.
Collaborate Cross-Functionally: Partner with Clinical Leads, IT, and Operations to maintain accurate project trackers, communicate site updates, and resolve daily operational roadblocks.
The basics you’ll need:
2+ years of experience in multi-site facilities, office operations, retail/hospitality, or project coordination.
Proven ability to manage vendor relationships, maintenance requests, and site logistics independently.
Excellent organizational and communication skills with strong attention to physical detail.
Ability and willingness to travel frequently across regional clinic locations in Northern Virginia and Maryland.
Nice to have:
Experience in healthcare, pediatric, or behavioral health clinic operations.
Hands-on experience with new site openings, office relocations, or punch-list inspections.
Benefits
Medical, Dental & Vision coverage
401k (with a company match)
Generous paid time off
Opportunities for career growth
Diverse and experienced leadership team, supportive work culture
Salary Range
$55,000—$62,000 USD