Client Services Associate
Client Services Associate – Mail Center and Business Services
Job Overview:The Client Services Associate provides exceptional mail and general business services in the following areas:
Mail and business services
Shipping and receiving
Office supplies: ordering, stocking, and inventory
Copier and print machines (MFD devices): supply stocking, inventory, replacement, and basic device troubleshooting
Overall, this position requires continuous demonstration of superior customer service and hospitality to all clients and SPS employees while maintaining a professional image of the company.
Duties and Responsibilities:
Provides top-level customer service and professionalism to all clients and associates during all interactions
Receiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages
Mailing/shipping, packaging, documentation/updating status into a chain of custody software system, and transferring custody of all outgoing items to the proper carrier
Acts as point of contact for company personnel on mail/business services inquiries
Performs daily printer service of multi-function devices and ensures functionality of the device, including inventory, replenishing toner and copy paper, and basic troubleshooting with help from IT
Submitting and completing work order requests from the work order software system
Maintains the mail center area in a neat and orderly fashion
Monitors and replenishes mail service supplies on all floors
Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality
Cross-training to learn all aspects of the mail services team and assists others with cross-training
Builds and maintains professional relationships with customers and other teams
Possible driving involved; requires a valid driver’s license and clean motor vehicle record
Follows and adheres to all safety protocols and policy/procedure expectations
Other duties as assigned by manager or supervisor
Competencies:
Strong verbal and written communication skills
Excellent customer service and hospitality skills
PC skills, MS 365 knowledge, SharePoint document management, and data entry (Excel, Outlook, Teams, and SharePoint knowledge are required)
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD equipment
Requires knowledge and understanding of shipping/receiving processes and the ability to determine correct methods and services for packaging and shipping
Possesses the ability to work independently and complete assignments on time
Maintains professionalism and composure when interacting with all employees and provides the highest level of confidentiality
Regular and punctual attendance is a critical requirement for this role
Qualifications and Education Requirements:
Prior hospitality experience is a plus!
High school diploma (or equivalent) required
Ability to work assigned hours as determined by the manager
Current knowledge of or ability to learn computer-based systems required for the position
FedEx/UPS/USPS general knowledge is a plus
Requires a valid driver’s license and clean motor vehicle record
Requires fingerprinting and a criminal background check
Physical Requirements:
Ability to lift or move 20–40 lbs. or more frequently
Ability to walk, bend, kneel, stand, and/or sit for extended periods
Ability to work in environments with changing climate conditions (e.g., hot weather, rain/snow, and cold temperatures)
Ability to sit for 2–3 hours at a time while processing data and creating shipping labels
Fine and/or gross motor skills, including the ability to grasp, lift, carry, or move packages on a standard wheeled cart with a load capacity of 60 lbs
Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.)
Travel:
None or negligible
Other Duties:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.