Channel Manager - Benelux

Responsibilities:

Build and cultivate lasting, meaningful relationships with the Talkdesk channel partner community, including SaaS SIs, telecom master agents, VARs, and other consultants / resellers

Focus 70% of your efforts on driving growth with current partners (Telecom, Reseller, GSI, SI, BPO) and 30% on expanding our footprint through new partner recruitment.

Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partner referrals

Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents

Collaborate with our Sales, Marketing and Customer teams to generate channel pipeline and partner / customer satisfaction

Conduct web-based demos and develop materials necessary to accelerate partner and customer acquisition

Provide feedback to the product team concerning partners’ requests for product enhancements

Use Salesforce.com to maintain excellent records and report on Channel activity and metrics

Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral) as partner needs dictate

Requirements:

BA/BS degree required; MBA is appreciated

3-5 years of experience in channel sales

3+ years experience working in the SaaS or telecom industry

Creative and passionate about partnering; exceptional ability to develop relationships

Engaged personality, polished verbal and written communication skills and meticulous attention to detail

“Hunter” mindset with the ability to generate partner referral opportunities while also developing longer term partner relationships

Highly organized self-starter who runs toward opportunities

Proficient with web-based demo software and tools

Comfortable operating in a fast-paced, dynamic startup environment

Willingness to travel (70%) as needed