Call Center Representative
About Apex Skin:
We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.
Position Overview
Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a professional, customer-focused Call Center Representative to serve as the first point of contact for our patients. This role is responsible for answering inbound calls, scheduling appointments, collecting and updating patient information, verifying insurance eligibility, and supporting patient communication needs while maintaining a high level of accuracy and compassion.
The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and organizational skills, and is comfortable navigating multiple systems while providing exceptional patient service.
Compensation
Hourly Wage: $17-19.00 per hour
Schedule
Full-time, Monday through Friday (8:00 am-4:30 pm)
Remote position for North East Ohio residents only
Schedule may vary slightly based on business and patient needs
Essential Functions
Answer inbound patient calls promptly, professionally, and courteously
Schedule, reschedule, and confirm patient appointments in accordance with Apex Skin protocols
Complete patient pre-registration and accurately collect demographic and insurance information
Verify insurance eligibility using EMR systems and verification platforms such as Optum or Availity
Maintain accurate patient records while adhering to HIPAA and privacy standards
Process pre-authorizations and assist with payment collection as needed
Transmit correspondence and medical documentation securely and appropriately
Collaborate with clinical and administrative teams to support patient care and scheduling needs
Participate in required training sessions, team meetings, and operational updates
Provide temporary support for on-site call center operations when business needs require
Perform additional administrative duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Strong customer service, communication, and interpersonal skills
Basic computer proficiency including Microsoft Office, email platforms, and EMR systems
Ability to multitask, prioritize responsibilities, and remain calm under pressure
Strong organizational skills and attention to detail
Must reside in the state of Ohio
Ability to maintain a quiet, professional, and distraction-free remote work environment
One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
Familiarity with insurance verification processes and EMR systems preferred
Prior dermatology or specialty healthcare experience preferred
Career Growth Opportunities
Motivated Call Center Representative may pursue:
Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and clinical accuracy
Remote Work Requirements
Apex Skin will provide a company phone and access to required call center software
Employee must maintain reliable high-speed internet service (50 Mbps download recommended)
Designated workspace must remain private, professional, and free from distractions during scheduled work hours
All company equipment and patient information must be handled in compliance with Apex Skin privacy and security standards
Physical Requirements & Work Environment
Prolonged periods of sitting while using a computer, headset, and phone system
Frequent speaking, listening, and viewing of computer monitors throughout the workday
Manual dexterity required for typing and operating standard office equipment
Ability to occasionally lift up to 15 pounds for equipment or files
Work is performed in a home office environment with controlled lighting and limited distractions
Requires strong attention to detail, professionalism, and the ability to maintain productivity in a remote setting
Required to adhere to HIPAA, OSHA, and Apex Skin privacy and safety standards
Apex Skin Culture
Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.
Employee Health & Safety Requirements:
All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.
Equal Employment Opportunity Statement:
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.