Business Value Strategist

ABOUT THE ROLE

At LangChain, Business Value Strategists are trusted thought partners that help our most strategic enterprise customers get the most value out of LangSmith.

This is a multi-disciplinary role that sits at the heart of sales, deployed engineering, finance, product and operations.

You’ll partner directly with customers to understand their production agent use cases and broader business goals. You’ll work alongside sales & deployed engineering to measure, quantify and articulate the value of customer agents on LangSmith, grounded in usage trends and data. You’ll build financial models that capture the return on investment (ROI) on building agents on LangSmith, and work closely with key customer stakeholders to align on, iterate and track the ROI case over time, to ensure our largest customers are very successful. You’ll also craft the playbook that will serve as the foundation for scaling Business Value practice globally.

This is a high-impact role on the agent frontier, working hand-in-hand with the world’s largest enterprises, and helping them define & scale their agent strategy on LangSmith.

This role is based in San Francisco or New York.

WHAT YOU'LL DO

- Work closely with customers to understand their production agents, how they use LangSmith, and the business objectives they're solving with agents

- Build a deep understanding of how customers are using LangSmith, which products they are using and why, specific agent use cases, product success stories & feedback, to serve as the baseline for the business value case

- Use customer data to measure agent-bespoke outcome results such as time saved, lower costs, incremental revenue etc. to quantify the impact of agents built on LangSmith

- Communicate the business value case to customer executives, with clear ROI models and defensible assumptions

- Partner with account executives to turn ROI findings or gaps into customer success plans to drive adoption

- Work with product & operations teams to connect usage data with customer results and impact, and help surface those insights directly into LangSmith

WHAT WE'RE LOOKING FOR

- 7+ years in value engineering, consulting, strategic finance, investing, or business operations, with experience at a high-growth B2B company

- Experience working directly with enterprise customers and senior decision-makers to influence significant investments

- Strong analytical and financial modeling skills

- Hands-on experience building and using agents, and the curiosity to keep experimenting

- Strategic judgment and creativity: you ask good questions, find opportunities, and make clear recommendations with incomplete information

Salary: $210,000-$240,000