Business Services Representative

Job Title: Business Services Representative (BSR)

Program: VC WORKS (WIOA Title I – Adult & Dislocated Worker) and VC HEAL

Reports To: Project Director

Location: Oxnard, CA

Employment Type: Full‑Time, Non-Exempt

Work Environment: 100% Onsite

About Career TEAM

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Position Summary

Career TEAM is looking to hire a Business Services Representative who will be responsible for promoting job search participants to the employer community and liaising with employers to obtain job leads and identify jobs. This includes working closely with Career Navigators (CNs) to ensure the service reflects participants’ needs, abilities, and employment goals. This position will also help assist in driving the Workforce on Wheels vehicle.

Career TEAM is seeking a dynamic Business Services Representative to serve employers and job seekers throughout Ventura County. This position is expected to be 100% onsite at the listed location.

BSR Core Responsibilities

Employer Outreach & Business Development – Proactively identify, recruit, and engage new employers throughout Ventura County, while reengaging existing and inactive business partners.

Employer Relationship Management – Build and maintain employer relationships, serve as a consistent point of contact, respond to employer needs, and identify opportunities for continued partnership.

Workforce Needs Assessment – Assess hiring needs, required qualifications, skills gaps, workforce challenges, and opportunities for training, retention, and advancement.

Job Development & Lead Management – Develop quality employment opportunities aligned with participant qualifications and career goals. Maintain job leads, identify appropriate industry sectors, follow up on opportunities, and review employer leads shared by Career Navigators.

Candidate Matching & Referrals – Collaborate with CNs to identify job-ready participants, review qualifications, and connect appropriate candidates with employers.

Interview & Placement Coordination – Facilitate interviews, follow up on hiring decisions, verify employment outcomes, and communicate placement information to the assigned CN.

On-the-Job Training (OJT) – Identify and develop appropriate OJT opportunities, coordinate employer agreements and training plans, maintain employer communication, monitor training progress, obtain monthly progress reports, coordinate invoices, and follow through on training-related concerns and closeout requirements.

Incumbent Worker Training (IWT) – Identify employer training and upskilling needs, coordinate appropriate training opportunities, and assist with employer agreements, implementation, monitoring, and required documentation.

Transitional Jobs (TJ) & Other Work-Based Learning Opportunities – Identify appropriate opportunities and coordinate with CNs and program partners to support eligible participants and employer workforce needs.

OJT Invoice & Payment Follow-Up – Maintain communication with employers regarding outstanding documentation, invoice submissions, payment status, and any issues requiring resolution, coordinating with QA and Finance as appropriate.

Hiring Events & Recruitment Activities – Plan, coordinate, and support assigned job fairs, targeted recruitment events, employer hiring initiatives, and industry-specific activities. Responsibilities may include employer recruitment, registration coordination, event preparation, and post-event follow-up, depending on the BSR’s assigned role.

Employer Retention & Post-Placement Follow-Up – Maintain communication with employers following placements to assess satisfaction, support employee retention, identify concerns, and develop additional hiring opportunities.

Business Services Collaboration – Coordinate with the Workforce Development Board’s Business Services Team, EDD, training providers, community organizations, and other workforce partners to support employer needs and avoid duplication of services.

Career Navigator Collaboration & Participant Engagement – Partner with CNs throughout employment and training services, communicating participant progress, employment opportunities, barriers, and outcomes. BSR involvement should complement, not replace, the CN’s responsibility for ongoing participant engagement and case management.

Meaningful Contact & Case Documentation – Document meaningful interactions personally conducted with VIPs in the appropriate case management system: CalJOBS for VC WORKS and Career EDGE for VC HEAL. CNs remain independently responsible for maintaining their own meaningful contact, case management, and documentation.

Labor Market Research & Industry Engagement – Monitor hiring trends, high-demand occupations, priority industries, and emerging employment opportunities. Participate in assigned industry working groups and employer partnership initiatives.

Employer Services & Resource Coordination – Connect businesses with available workforce services, including recruitment assistance, training programs, skills assessments, and other appropriate resources. Identify opportunities for collaboration across programs.

ACT WorkKeys / Skills-Based Hiring Initiatives – Support assigned employer engagement activities related to ACT WorkKeys, NCRC, Work Ready Communities, and other skills-based hiring initiatives.

Employer Spotlights & Success Stories – Identify employer partners and successful workforce partnerships that can be highlighted through monthly employer spotlights, success stories, and other approved outreach efforts.

Documentation & Employer Activity Tracking – Maintain accurate employer records, job orders, referrals, placements, and service activities in designated systems and trackers. Beginning November 1, 2026, use the new Employer & Services Tracking Log during the transition from Launchpad to the Business Solutions module scheduled for January 2027. Incorporate the BSR Job Leads Tracker once its rollout is approved.

Performance Tracking & Reporting – Monitor and report employer engagement, business partnerships, job development, referrals, interviews, placements, training opportunities, event outcomes, and other assigned performance measures.

Program Compliance & Quality Assurance – Ensure employer-facing activities, training agreements, invoices, documentation, and reimbursement requests meet applicable program requirements. Coordinate with CNs, QA, and management to address discrepancies and maintain complete records.

Communication, Follow-Through & Accountability – Respond to assigned employer and partner requests promptly, maintain accurate status updates, complete follow-ups, document outcomes, and escalate unresolved concerns. Business-service commitments requiring staffing, scheduling, or funding authorization should be coordinated through Program Management.

Professional Development & Continuous Improvement – Participate in assigned training, review updated business-services procedures, and implement approved practices to strengthen employer engagement and service delivery.

Perform other duties and projects as assigned.

Minimum Qualifications

High School Diploma/GED with any combination of training and experience which demonstrates the ability to perform the duties as described.

Experience in job placement in either private or public agencies within the last four years.

Experience working with at-risk populations.

Ability to establish and maintain effective working relationships with employer representatives and job seekers.

Familiarity with applicable federal, state, and local laws and regulations.

Ability to work in a variety of settings with culturally diverse customer bases with the ability to be culturally sensitive.

Excellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written format.

Ability to work independently with minimal supervision and effectively as part of a team.

Exceptional time management skills to meet deadlines and work under pressure.

Excellent verbal and written communication skills.

A valid driver’s license.

Preferred Qualifications

Associate’s degree or higher.

Bilingual: ability to speak and write Spanish.

Experience in public relations and in technical writing.

Experience in career services and recruiting.

Experience with training and coaching in a performance-based environment.

Working knowledge of WIOA, Choices, SNAP, NCP, and all applicable local workforce service programs.

Astounding ability to multitask and be proactive.

Salary:

$28 – $30/hr

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel:

The position may require local travel up to 70% of the time

Employment Type:

Full-Time, Non-Exempt Employee

Equal Opportunity Employer

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

About Career Team: