Business Services Representative

Job Title: Business Services Representative

Location: Kentucky Career Center, Bowling Green, KY

Reports To: Executive Director

The Business Services Representative (BSR) serves as the primary liaison between the Kentucky Career Center and regional employers, fostering collaboration to address workforce needs and trends. This role develops and maintains relationships with employers; plans, coordinates, and facilitates employer-site, regional, and Kentucky Career Center hiring events; and secures work experience (WEX) and on-the-job training (OJT) contracts to benefit both jobseekers and businesses. The BSR ensures effective communication and follow-up with employers, Career Advisors, and participants to support successful workforce solutions.

Key Responsibilities

Employer Engagement

Advise employers on regional workforce trends and provide insights to help meet their hiring needs

Gather input from employers regarding workforce challenges and opportunities to align services accordingly

Build and maintain strong relationships with regional employers to foster trust and collaboration

Program Coordination

Secure WEX and OJT contracts with employers, ensuring opportunities align with participant goals and employer needs

Regularly check in with employers to monitor participant progress during WEX or OJT placements

Hiring Event Planning and Coordination

On-Site Hiring Events: Partner directly with employers to organize and conduct hiring events at their facilities, including identifying hiring needs, coordinating dates and schedules, confirming available positions and candidate qualifications, arranging event logistics, and helping connect qualified jobseekers with employers

Regional Hiring Events: Plan and coordinate multi-employer hiring events across the service region in collaboration with employers, Kentucky Career Center staff, community organizations, and other workforce partners; recruit participating employers and coordinate venues, event schedules, setup, and staffing

Kentucky Career Center Hiring Events: Organize and host hiring events at the Kentucky Career Center, including employer scheduling, space and equipment coordination, candidate outreach, registration or check-in procedures, and on-site support for employer interviews and recruitment activities

Promote all hiring events through coordinated outreach with Career Advisors, workforce partners, and appropriate communication channels to attract qualified jobseekers and support employer participation

Serve as the primary point of contact for participating employers before, during, and after events; address logistical needs, provide responsive support, and ensure a professional experience for employers and jobseekers.

Track employer participation, jobseeker attendance, interviews, referrals, job offers, hires, and other available event outcomes; conduct timely employer follow-up and use results to improve future hiring events

Collaboration and Communication

Provide timely updates to Career Advisors regarding participant performance, hiring opportunities, event outcomes, and employer feedback

Lead a weekly meeting focused on employer assistance, hiring event planning, and event outcomes

Coordinate with internal teams to ensure seamless delivery of workforce services to employers and participants

Qualifications

Strong relationship-building, communication, and negotiation skills

Ability to analyze workforce trends and align services with employer needs

Proficiency in event planning and management, with attention to detail

Ability to coordinate multiple events, communicate with diverse stakeholders, and document hiring-event outcomes

Competence in Microsoft Office Suite, Salesforce and workforce data systems

Preferred Experience

Previous experience in business outreach, workforce development, human resources, recruiting, or employer-facing event coordination

Familiarity with WEX, OJT, and other workforce development programs is a plus

Work Environment

This is an in-office role requiring frequent interaction with employers, team members, and community stakeholders, as well as travel to employer locations and regional hiring-event venues. The BSR must be adaptable and committed to fostering partnerships that benefit both jobseekers and employers.

Compensation

Beginning annual salary range: $42,000–$52,000, commensurate with experience and qualifications. A comprehensive benefits package is provided.

Application Process

Interested candidates should submit a resume and cover letter highlighting their qualifications and interest in the role.

Career Team  is an equal opportunity employer, dedicated to promoting a diverse and inclusive workplace.

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