Business Process Analyst II
Pay Range: $35.43 - $46.06/hr. | $73,689 - $95,796 annual compensation
Job Posting Closing on: Monday, November 2, 2026 📅
Workdays & Hours: Monday – Friday 8 am – 5 pm; Some evening/weekend work required.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
A Business Process Analyst II job is available with the City of Fort Worth Communications & Public Engagement, Customer Care Division. The BA II is responsible for the configuration of the MyFW system which includes but not limited to, changes, additions, and deletions to service requests for departments, reports, integrations with work order systems and end-user training on the core system, worker app, resident app and web intake.
Minimum Qualifications:
Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field
Four (4) years of business experience and business analysis experience
Preferred Qualifications:
Business process mapping experience
Computers and applicable software, experience in MyFW system a plus
Critical thinking and conceptual thinking
The Business Process Analyst II job responsibilities include:
Plans, tracks and oversees activities as it pertains to the MyFW system on assigned departmental projects
Performs simple to complex business analysis; collects and analyzes the business requirements to ensure successful implementation and efficient utilization of MyFW system
Manages department use of application modules and provides user administration such as add/change/delete permissions (role) assignments and develop service requests
Generates and maintains basic/standard and more complex reports to leverage MyFW system capabilities to create queries and/or define reports
Provides training for end-users and may provide basic desktop and mobile-user training on the MyFW system
Designs and documents basic work flows to ensure proper MyFW system utilization
Uses and/or troubleshoots related software where MyFW system integrates with department work order system
Serves as technical and systems liaison to other departments and outside vendors
Working Conditions and Physical Demand as stated on official City job description
Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.
Sedentary Work – Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Apply Now! Come be part of something special in Fort Worth. 🌟