Business Operations Team Leader

About the role:

The Business Operations Team Lead is a hands-on leadership role, combining people management with direct ownership and execution of Business Operations activities and processes.

The role is responsible for leading and developing a team of Operations Specialists, driving strong operational performance, and ensuring effective and scalable execution across the purchase-to-pay (P2P) lifecycle.

Working closely with Procurement, Finance, Accounts Payable, Legal, Accounting, Treasury, Logistics, and other stakeholders, the Team Lead drives process improvements, resolves cross-functional challenges, supports the implementation of new capabilities and ways of working, and helps ensure that Business Operations can effectively support the organization as it grows.

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Key Responsibilities

Lead, coach, and develop the Business Operations team, setting clear expectations, providing ongoing feedback, managing performance, and supporting individual professional growth.

Maintain an active hands-on role in Business Operations activities, including managing assigned PRs, requests and tickets, while also supporting complex cases and operational escalations across the P2P lifecycle, alongside team leadership responsibilities.

Own and continuously improve Business Operations processes and operational standards, ensuring effective, consistent, and scalable execution across the team.

Drive operational performance and quality by managing team priorities and workload, monitoring key metrics, identifying trends and gaps, and taking action to improve results.

Partner with Procurement, Finance, AP, Legal, Accounting, Treasury, and other stakeholders to manage cross-functional topics and resolve operational challenges.

Identify recurring issues, process gaps, and inefficiencies, and drive practical improvements from identification through implementation.

Drive and contribute to the design, testing, implementation, and adoption of new workflows, systems, automation, and operational capabilities.

Ensure processes and execution are aligned with internal policies, controls, and business requirements.

Lead and contribute to cross-functional projects and initiatives that improve efficiency, quality, controls, and scalability.

Key Qualifications & Experience

5+ years of experience in Business Operations, Procurement Operations, Finance Operations, P2P, or a related operational role, with a strong understanding of end-to-end procurement and purchase-to-pay processes.

Demonstrated experience leading and developing team members, either through formal people management or a team leadership role.

Experience driving cross-functional processes and working with stakeholders across Procurement, Finance, AP, Legal, Accounting, and other business functions.

Demonstrated experience identifying process gaps, resolving complex operational issues, and driving improvements through implementation.

Strong analytical and problem-solving skills, with the ability to use data and operational insights to support decision-making.

Strong stakeholder management and communication skills, with the ability to influence and drive alignment across teams.

Experience working with ERP, procurement, finance, or workflow management systems.

Fluent English.

Experience working in a global and rapidly scaling organization.

Competencies & Behavioral Traits

Strong leadership skills with the ability to coach, develop, and create accountability within a team.

High level of ownership and accountability, with the ability to drive topics independently from identification through resolution.

Strong end-to-end and process-oriented thinking, with the ability to identify dependencies, gaps, and broader business impact.

Proactive and solution-oriented, with a strong continuous-improvement mindset.

Strong judgment and ability to prioritize and make decisions in a dynamic environment.

Collaborative and effective at building strong stakeholder relationships, influencing decisions, and driving alignment across functions.

Comfortable challenging existing ways of working and driving change.

Structured and analytical, with the ability to balance hands-on execution, people leadership, and improvement initiatives.