Business Analyst II

Business Analyst II

Responsibilities and Duties:

Support IT programs and project teams by gathering, documenting, and analyzing business and functional requirements.

Collaborate with stakeholders, users, and technical teams to understand business needs and translate them into actionable requirements.

Participate in recurring project meetings, status reviews, working groups, and stakeholder coordination sessions.

Track project actions, risks, issues, decisions, and deliverables to ensure timely completion of program objectives.

Assist with the development and maintenance of business process documentation, workflows, and Standard Operating Procedures (SOPs).

Conduct business process analysis to identify opportunities for efficiency, automation, and continuous improvement.

Support requirements elicitation activities, including interviews, workshops, surveys, and document reviews.

Create and maintain requirements traceability matrices and ensure alignment between business needs and technical solutions.

Assist in preparing project documentation, briefings, reports, meeting minutes, and executive summaries.

Support project planning activities, including schedule tracking, resource coordination, and milestone monitoring.

Work closely with technical teams to clarify requirements and support solution design discussions.

Participate in user acceptance testing (UAT) activities, including test planning, test execution, and defect tracking.

Validate system functionality against documented requirements and support issue resolution activities.

Analyze program metrics and performance data to support reporting and decision-making.

Ensure documentation is accurate, current, and compliant with organizational and customer requirements.

Support change management activities, including impact assessments, stakeholder communications, and training coordination.

Assist with implementation and transition activities for new systems, applications, or process improvements.

Facilitate communication among business stakeholders, project teams, and leadership to ensure alignment and transparency.

Monitor project progress and provide updates on tasks, dependencies, and potential risks.

Contribute to continuous improvement initiatives that enhance program performance and customer satisfaction.

Basic Qualifications

Bachelor’s degree in Business Administration, Information Systems, Information Technology, Management, or a related discipline.

Minimum of 2 years of experience supporting IT programs, systems, or technology projects.

Experience gathering, documenting, and managing business and functional requirements.

Familiarity with business process analysis, workflow documentation, and requirements management practices.

Experience preparing reports, presentations, meeting minutes, and project documentation.

Knowledge of the Software Development Lifecycle (SDLC), Agile, Scrum, or Waterfall methodologies.

Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.

Strong analytical, organizational, and problem-solving skills.

Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical stakeholders.

Ability to work independently and as part of a collaborative team environment.

U.S. Citizen and ability to get the clearance.

Preferred Qualifications

Experience supporting Department of Homeland Security (DHS) and/or Cybersecurity and Infrastructure Security Agency (CISA) programs.

Familiarity with project management and collaboration tools such as Jira, Confluence, ServiceNow, or Microsoft Project.

Certified Business Analysis Professional (CBAP), ECBA, CCBA, PMP, or Agile-related certification.

Experience supporting system implementation, modernization, or digital transformation initiatives.