Business Analyst

We are seeking a detail-oriented and analytical Business Analyst with expertise in data analysis, PSA tools and Salesforce (SFDC). The ideal candidate will bridge business needs and technical solutions, leveraging data-driven insights to optimize processes and support strategic decision-making.

Key Responsibilities

Build and maintain dashboards for security metrics, vulnerability trends, and operational KPIs.

Configure and customize secure workflows, access controls, and compliance reporting.

Analyze PSA & CRM data to identify patterns impacting profitability and operational efficiency.

Provide day-to-day operational support for services, business systems and processes

Troubleshoot and resolve issues related to data integrity, reporting, and system functionality.

Ensure adherence to operational workflows.

Process Improvement: Identify gaps in security and operational processes, propose solutions, and assist in implementation.

Testing & Validation: Support UAT and ensure deliverables meet both business and security requirements.

Maintain clear documentation for requirements, processes, and compliance standards.

Qualifications & Experience

Hands-on experience with professional services automation management platforms (Certinia, Teamwork).

Hands-on experience with Salesforce (SFDC) configuration and reporting.

Proficiency in data analysis and automation: SQL, Python, Excel, BI tools, API Development, DAX, data modeling, visualization best practices).

Experience implementing cross-functional cost governance processes and KPIs.

3+ years as a Business Analyst or similar role in software or cybersecurity environments.

Excellent verbal and written communication skills for stakeholder engagement

Strong problem-solving and critical thinking abilities.

Ability to manage multiple priorities in a fast-paced, security-focused environment.

Collaborative mindset with attention to detail