Branch Director (Rolla, MO) - Personal Care Services
AbriCare is seeking an experienced, hands-on Branch Director to lead the operations, growth, and overall performance of our Rolla, Missouri branch.
This is more than an administrative leadership role. We're looking for someone who can take ownership of a business, build and inspire a strong team, develop community partnerships, and deliver exceptional client experiences while maintaining operational and financial accountability.
Reporting to the Regional Vice President of Operations, you'll have the opportunity to make a direct impact on branch success while helping shape the future of a growing home care organization.
Candidates must reside in Rolla or the surrounding communities and be available to work on-site at the branch, travel locally for business needs, and maintain an active presence in the communities we serve.
What You'll Be Responsible For
Branch Operations & Leadership
Oversee daily branch operations, including staffing, scheduling, recruiting, payroll, billing, and service delivery.
Lead, coach, and develop office and field teams while fostering a culture of accountability, collaboration, and engagement.
Establish efficient processes, resolve operational challenges, and ensure consistent service delivery.
Drive caregiver recruitment, retention, and workforce stability to meet client demand.
Provide on-call leadership support as needed to address urgent staffing needs, client concerns, and operational matters outside regular business hours.
Business Development & Community Growth
Develop and execute strategies to increase branch revenue, client referrals, and market presence throughout Rolla and surrounding communities.
Build relationships with healthcare providers, community organizations, referral partners, and local stakeholders.
Represent AbriCare at community events, networking opportunities, and outreach initiatives.
Identify growth opportunities and collaborate with internal teams to expand services and strengthen referral partnerships.
Financial & Business Performance
Take ownership of branch financial performance, including P&L, budgets, revenue, expenses, and profitability.
Monitor key performance indicators (KPIs) and use data to identify opportunities for improvement.
Manage operational resources effectively while balancing service quality, growth, and financial results.
Develop action plans to address performance gaps and achieve branch goals.
Quality, Compliance & Client Experience
Ensure compliance with Missouri DHSS, DSDS, MMAC, Medicaid requirements, and company policies.
Oversee quality assurance, documentation, audits, training requirements, and QAPI activities.
Partner with clinical teams to ensure services align with client care plans and regulatory standards.
Address escalated client concerns promptly while maintaining high standards of service, safety, and satisfaction.
What We're Looking For
We're looking for a leader who combines strong operational judgment with an entrepreneurial mindset and a genuine passion for developing people.
The ideal candidate is someone who can balance competing priorities, make sound decisions, build relationships, and take ownership of results in a fast-paced, growing organization.
Required Qualifications
Minimum of 5 years of professional work experience.
At least 1–2 years of experience recruiting, supervising, or managing teams.
Must reside in Rolla, Missouri, or the surrounding communities.
Ability to work on-site at the Rolla branch and travel throughout the local service area as needed.