Billing Specialist

As a Billing Specialist at Bloomerang, you are a part of a team that oversees the billing process for our customers. Your responsibilities will include setting up new accounts, resolving billing issues raised by customers, working with stakeholders to request pertinent information, and participating in various projects to improve the quality of the billing process.

What You Will Do

Gain a deep understanding of the sales process from contract inception to billing & collection.

Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service.

Oversees daily operations such as upgrades, cancellations, payments and refunds on the billing platform.

Research and resolve payment variances by partnering with the customer and account managers.

Look for process improvement and opportunities to automate tasks to streamline

Manage the billing cases in Salesforce

Open new accounts as well as make updates to existing accounts

Move seamlessly through various billing systems as well as the Salesforce  CRM for all account information and invoicing

Collaborate with parallel teams to provide support and solve issues

Assist in various team projects, ad hoc projects and relevant audits

Working cross functionally with our sales and customer success teams

What You Need to Succeed

1‐3 years’ experience working in billing or accounts receivables

Analytical, detail‐oriented, and strong organizational skills a must

Ability to pivot and multi-task when needed

Excellent communication skills. Must be able to provide and receive feedback

Positive attitude and desire to work in a space that impacts Non-profit organizations

Nice to Have But Not Required

Experience with: Ordway, Zuora and Salesforce

Benefits

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off

You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!

401k

You'll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door. You got this. We got you.

Compensation

The salary range for this position is $49,200 - $65,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws

Location

This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.