Billing Operations, Specialist

Job Title: Billing Operations, Specialist

Reports to: Sr. Manager, Billing

Location: Boston, MA or Houston, TX Hybrid

A quick snapshot…

The billing team is a fast-paced team. We get a lot done in a limited amount of time. The billing analyst needs to be highly detail oriented. They need to be able to communicate with various teams throughout the company – Sales, Business Ops, Customer Success, AR, Accounting, Finance, IT, Legal, etc.

Why it’s a big deal…

This role sits at the center of our revenue operations, ensuring accuracy, consistency, and timeliness in how we bill and recognize revenue. The Billing Operations Specialist plays a critical role in preparing daily customer billing, supporting month-end and quarter-end close activities, and contributing to the integrity of our financial reporting.

Beyond day-to-day execution, this position has meaningful visibility across the business—partnering closely with Sales, Customer Success, Finance, Accounting, Legal, and IT to resolve billing inquiries, ensure contract alignment, and maintain a seamless customer experience.

This role also contributes to our annual audit readiness, reinforcing compliance and strengthening internal controls. Equally important, the specialist is expected to identify and implement process improvements, helping to scale and optimize billing operations as the business grows.

In short, this role is not just transactional—it is a key driver of operational efficiency, cross-functional alignment, and financial accuracy, with the opportunity to make a tangible impact through both execution and continuous improvement.

Here’s what we’re looking for...

Undergraduate degree in Accounting and/or Finance

Prior Billing experience with a SaaS company is preferred

Must have an advanced knowledge of Excel

Detail orientation

Ability to problem solve

Ability to work independently but also be a team player

Able to multi-task and prioritize in fast-paced environment

Exceptional time management skills

Strong communication and interpersonal skills

Experience with NetSuite is desired but not a must-have

Here’s what will give you an edge…

Experience supporting billing operations within a high-growth SaaS or subscription-based business model

Strong proficiency in Excel, including the ability to work with large datasets, perform reconciliations, and identify discrepancies

Hands-on experience with NetSuite or similar ERP/billing platforms

Demonstrated ability to identify, recommend, and implement process improvements within billing or finance operations

Experience supporting month-end and quarter-end close processes, including collaboration with Accounting and Finance teams

Exposure to or participation in annual audit processes, with an understanding of controls and documentation requirements

Proven ability to partner cross-functionally with teams such as Sales, Customer Success, AR, Legal, and Finance to resolve complex billing issues

Strong analytical mindset with a track record of problem-solving and root-cause analysis

Ability to balance accuracy and speed in a fast-paced, high-volume environment

Excellent communication skills, with the ability to clearly explain billing concepts to both financial and non-financial stakeholders

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination.  In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

The posted salary ranges are for the expectations outlined in the job description.  We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements.  In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.

U.S base salary range:

$58,150—$93,040 USD