Associate Cloud Identity Operations
Job Title: Associate Cloud Identity Operations
Locations: Bangalore, India. (Core Overlap Hours: Minimum 4 hours overlap with US-based security team hours daily, to support live handoff during incidents and access-review cycles.)
Experience: Upto 3 Years
Reports to: Sr. Manager, Security Enablement, Applications, and Services
A quick snapshot…
The Associate Cloud Identity Operations Associate is an entry-level cybersecurity and cloud operations role within the Security Enablement, Applications, and Services team. This position is responsible for supporting the day-to-day operation of cloud identity and access management (IAM) services that protect Conga's cloud infrastructure, applications, and users.
The role will focus on identity lifecycle management, access provisioning, role-based access control (RBAC), privileged access governance, and operational support of Microsoft Entra ID (Azure AD) and cloud access management processes. Because Conga operates a multi-cloud environment, Microsoft Entra ID serves as the central identity plane governing access into a multi-cloud environment— this role supports identity operations across that broader ecosystem. Over time, the position serves as a development path into the Cloud Operations team, providing foundational expertise in cloud security, cloud platforms, and infrastructure operations. This is an excellent opportunity for an early-career cybersecurity or cloud professional looking to build deep expertise in cloud identity, access management, and security operations.
Why it’s a big deal…
This role is intentionally designed as a feeder position into Cloud Operations.
The successful candidate will gain hands-on experience with:
Enterprise-scale cloud identity management across a multi-cloud estate
Microsoft Entra ID administration, including its role as the central identity plane for AWS and GCP access
Cloud security fundamentals
Access governance and compliance
Automation and scripting
Cloud infrastructure operations
Security tooling and operational processes
Success Measures (First 12 Months)
The candidate will be successful when they:
Consistently meet IAM service-level objectives.
Accurately process access requests with minimal errors.
Independently manage standard identity operations tasks.
Successfully support quarterly access reviews.
Contribute automation or operational efficiency improvements.
Demonstrate readiness for broader cloud platform responsibilities.
Develop working knowledge of Azure cloud operations and security controls.
Are you the person we’re looking for?
Identity Lifecycle Operations
Provision, modify, and deprovision user access across enterprise cloud platforms and SaaS applications.
Process onboarding, transfers, and offboarding requests according to established security procedures.
Maintain identity records, group memberships, and entitlement assignments.
Support user lifecycle automation initiatives.
Microsoft Entra ID Administration
Administer and support cloud user and group management, using cloud native tools.
Support Multi-Factor Authentication (MFA) administration and troubleshooting.
Assist with Conditional Access policy operations.
Support Single Sign-On (SSO) integrations and access management activities.
Support monitoring of non-human identities — app registrations, service principals, managed identities, and workload identity federation — used for cross-cloud, service-to-service authentication.
Monitor synchronization health and investigate identity-related issues.
Access Governance and RBAC
Execute role-based access control (RBAC) processes.
Assist with periodic access reviews and user entitlement certifications.
Validate least-privilege access assignments.
Participate in remediation of inappropriate or excessive access.
Support Segregation of Duties (SoD) and access governance activities when required.
Operational Security Support
Monitor IAM-related alerts and operational queues.
Troubleshoot access, authentication, and authorization issues.
Support privileged access management processes.
Escalate complex technical issues to senior engineers.
Participate in operational documentation and process improvement efforts.
Audit and Compliance Support
Maintain evidence for SOX, ISO 27001, and internal audit requirements.
Assist with user access reviews and certification campaigns.
Support documentation of IAM controls and procedures.
Ensure access requests are properly approved and documented.
Continuous Improvement
Identify opportunities to automate repetitive identity processes.
Contribute to operational runbooks and knowledge articles.
Participate in cloud security and identity-related projects.
Develop cloud platform knowledge to prepare for future transition into Cloud Operations
Here’s what will give you an edge…
Education
Bachelor's degree in one of the following areas:
Computer Science
Information Technology
Cybersecurity
Information Systems
Engineering
Recent graduates with relevant internship or project experience are encouraged to apply.
Required Technical Skills
Basic understanding of:
Identity and Access Management (IAM)
Cloud Native Identity Tools
Active Directory concepts
RBAC (Role-Based Access Control)
MFA (Multi-Factor Authentication)
SSO concepts and identity federation
Cloud computing fundamentals
Ticketing and service management processes
Windows administration fundamentals
AI coding and development
Preferred Skills
Exposure to:
Major cloud environments and native cloud identity tools
Privileged Identity Management (PIM)
Non-human identity concepts (service principals, managed identities, workload identity federation)
PowerShell scripting
Security operations processes
ITIL concepts
Behavioral Competencies
Success Profile
The ideal candidate:
Demonstrates strong attention to detail.
Enjoys solving operational and technical problems.
Understands the importance of secure access management.
Has strong customer service and communication skills.
Learns quickly and adapts to changing technologies.
Can effectively manage multiple requests and priorities.
Works well in a globally distributed team environment.
Shows curiosity about cloud infrastructure and cybersecurity.
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