Bilingual Nurse Navigator
To be considered for this position, all applicants must submit a resume in English
This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7.
This person must be based in Puerto Rico, and have an active, unencumbered RN license in Puerto Rico. In addition, licensure in one or more US states is a HUGE plus. This position entails working 4 - 5 days per week, with mandatory alternating weekends.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.
Responsibilities for the Triage RN, Nurse Navigator:
Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
Document within EMR
Follow and apply clinically validated triage protocols
Ensure the highest quality customer service for patients and providers
Complete basic nursing responsibilities, outpatient testing, medications, etc…
Troubleshoot technology with patients
Work to ensure a seamless patient call center experience
Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
Assist in identifying technology needs that improve patient experience
Additional projects as assigned
Candidate Profile for the Triage RN, Nurse Navigator:
Passionate about patient care and triage
Enjoy helping others
Ability to use critical thinking when presented with new and challenging situations
Relish solving problems, seeking out answers, and trying new things
Kind, empathetic and possess a strong social perceptiveness
Positive, energetic, and fun!
Outstanding multitasking skills
Enthusiasm and savviness for new technology
Mastery of oral and written language along with strong typing skills
Ability to assess and communicate with patients via a text-based platform
Flexible and fast learner, comfortable in a fast-paced and changing environment
Eager to challenge the status quo of traditional healthcare
Detail oriented and an organized self-starter with outstanding interpersonal skills
Ability to give and receive actionable feedback
Qualifications:
2+ years of clinical hospital experience working as an RN
An active unencumbered RN license in Puerto Rico
Minimum of an Associate's Degree in Nursing (ADN)
Be a permanent resident of Puerto Rico
Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered
Prior call center experience strongly preferred