Bilingual Customer Success Architect – Microsoft 365 & AI

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About the Role

As a Bilingual Microsoft 365 Copilot Solutions Architect, you’ll serve as a customer-facing technical advisor specializing in generative AI, workplace productivity, and agentic solutions. You’ll help enterprise customers identify valuable AI use cases, deploy secure and governed solutions, and progress from foundational functionality to advanced adoption that delivers measurable business value.

You’ll work across customers, implementation partners, account stakeholders, and technical delivery teams to accelerate deployment, resolve adoption barriers, and support organizational change. This role combines hands-on technical expertise with customer education, executive communication, and adoption strategy.

What You'll Do

Drive sustained adoption of enterprise AI assistants, collaboration tools, and AI agents through structured customer success and change-management plans.

Advise customers and partners on designing, deploying, customizing, and operationalizing AI-powered workplace solutions.

Help customers identify, prioritize, and implement AI and agentic use cases aligned with business objectives.

Lead technical engagements to resolve barriers related to identity, security, compliance, governance, data access, licensing, and platform readiness.

Establish secure and responsible AI foundations, including data protection, oversharing controls, information governance, and compliance practices.

Guide customers through AI agent development and governance using a register, govern, and protect framework.

Develop adoption and change-management plans addressing executive sponsorship, user segmentation, communications, training, and enablement.

Educate customers and partners through technical demonstrations, presentations, workshops, and end-user training.

Use adoption analytics and platform insights to communicate usage trends, business impact, progress, and return on investment.

Engage technical and business decision-makers, including executive stakeholders, to align AI adoption with measurable organizational outcomes.

Coordinate partner-led implementations and internal delivery resources to accelerate deployment, activation, and adoption at scale.

Manage committed adoption and consumption milestones across assigned customer accounts.

Analyze usage and business-outcome signals to identify expansion, renewal, and additional solution opportunities.

Capture customer feedback, technical blockers, adoption patterns, and success stories to support ongoing product and delivery improvements.

Lead and motivate technical communities while strengthening collaboration among customers, partners, and internal stakeholders.

What You'll Bring

Fluency in English and Spanish, including strong professional written and verbal communication skills in both languages.

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus 7 to 9 years of relevant experience, or equivalent practical experience.

Relevant experience in areas such as cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, solution architecture, practice development, or technical consulting.

At least 5 years of experience in an enterprise customer-facing role.

At least 5 years of experience delivering customer-facing technical projects.

At least 5 years of experience working with enterprise productivity and cloud platforms.

Demonstrated ability to manage internal and external stakeholders and communicate effectively with technical, business, and executive audiences.

Hands-on experience deploying and driving adoption of enterprise AI productivity solutions, including administration, analytics, and organizational change management.

Deep expertise in identity, security, compliance, and information governance, including conditional access, identity governance, sensitivity labeling, data loss prevention, AI data security posture management, and advanced content management controls.

Experience building, deploying, and governing AI agents through a low-code agent development platform.

Certifications

At least two of the following technical certifications:

MS-102: Microsoft 365 Administrator Expert

SC-401: Information Security Administrator Associate (Microsoft Purview)

AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals

AB-100: Agentic AI Business Solutions Architect Expert

AB-730: AI Business Professional Associate

Preferred Qualifications

Direct experience installing, deploying, and customizing enterprise AI assistants and agentic solutions.

Experience with comparable generative AI platforms, such as Gemini or similar enterprise AI technologies.

Proven success helping customers progress from initial AI experimentation to sustained, advanced adoption.

Experience presenting AI capabilities and delivering customer education, technical enablement, workshops, or end-user training.

Strong presentation and executive-engagement skills, particularly with senior business and technology leaders.

Demonstrated ability to connect technical adoption metrics with business value, productivity gains, and return on investment.

Experience developing adoption and change-management strategies for enterprise technology implementations.

Ability to combine strong business and customer-adoption skills with hands-on technical expertise.

Experience working through implementation partners and coordinating cross-functional delivery resources.

Ability to lead technical communities and influence stakeholders without direct authority.

Comfort working with customers from different cultures in a fast-paced, digital-first environment.

Adaptability, intellectual curiosity, and enthusiasm for continuously learning emerging AI technologies.

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $50.00 - $55.00 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

Remote, United States