Bilingual Care Coordinator (Per Diem) - U.S. Remote
About You
The Bilingual Care Coordinator is passionate about helping others, demonstrates strong technical proficiency, communicates effectively, and excels at multitasking while adapting quickly in a dynamic environment.
Position Summary
The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional, service-oriented approach. This role partners with nurses, providers, and operational teams to coordinate care, manage scheduling, and support patient communication across the care journey.
As a non-licensed role, the Care Coordinator provides non-clinical support, helps resolve barriers to care, and ensures a high-quality virtual experience by addressing inbound and outbound needs. All clinical questions or concerns are escalated to licensed staff in accordance with established workflows.
Candidates must be available for at least 2 weekend shifts per month and some holidays. Shifts may range from 4 to 12 hours (15–30 hours per week, based on business needs).
Candidates must also be able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM.
Responsibilities
Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience
Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey
Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience
Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows
Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience
Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve
Required Qualifications
2+ years of experience in a customer-facing, patient-facing, or healthcare support role
Strong verbal and written communication skills
Ability to type 45+ words per minute
Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools
Comfortable using multiple technology platforms and systems simultaneously
Ability to work in a fast-paced, changing environment
Strong organizational skills and attention to detail
Ability to recognize when an issue requires escalation
Strong Critical Thinking Skills
Demonstrates coachability by receiving and applying feedback constructively to improve performance
Bilingual fluency in English and Spanish, both written and verbal
Preferred Qualifications
Experience in healthcare support (e.g., care coordination, patient access, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments
Training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role
Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem
Hourly Pay: $20 - $21/hour