AWS Manager

AS AN AWS MANAGER / SR. MANAGER, YOU WILL HAVE THE OPPORTUNITY TO EXECUTE THE FOLLOWING:

Managerial Roles & Responsibilities

Act as the AWS subject matter expert, providing leadership and guidance to internal teams

Coach, mentor, and develop junior AWS team members while setting clear goals and expectations

Conduct regular performance reviews, 1-on-1 meetings, and personal development planning

Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition

Drive hiring strategies to support organizational growth

Build and lead high-performing teams, fostering a collaborative and motivated work culture

Establish and oversee OKRs, ensuring alignment with business objectives

Collaborate with business leaders to prioritize initiatives and drive impactful outcomes

Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace

Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect

Technical Roles & Responsibilities

Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements

Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience

Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency

Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock

Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral)

Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle)

Identify and address technical challenges, proactively resolving roadblocks for teams

Advocate for AWS best practices and provide technical leadership in solution design

Qualifications

Minimum 3 years of experience leading and managing technical teams

For Sr Manager roles, experience managing Manager(s) is an added advantage

AWS Solution Architect Associate Certification

Strong expertise in AWS cloud architecture, security, compliance, and automation

Proven track record of leading technical teams while driving innovation and efficiency

Experience in the Contact Center domain, particularly with Amazon Connect

Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q

Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus

Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.