Automation Support Engineer

Natera · Austin, TX · Engineering

Posted 2026-10-27

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Automation Support Engineer

The Automation Support Engineer within the R&D Automation Department will contribute to the implementation and on-going support of automated systems and workflows to support the processing of samples in R&D and clinical diagnostics laboratory environments.  This individual will collaborate with a team of scientists and engineers on prioritization of supporting a fleet of liquid handlers and various automated systems.  There will also be project opportunities to conceptualize, design, develop, implement and support solutions which are designed to optimize the performance of equipment and increase the efficiencies of the laboratory processes.

PRIMARY RESPONSIBILITIES:

Support liquid handling robots including troubleshooting and qualification procedures

Build knowledge on hardware and software on multiple types of laboratory automated liquid handlers, such as Tecan Fluent, Hamilton STAR/Vantage/Verso, and Beckman I7, among others

Build rapport with end-users, and coordinate with cross-functional teams

Prepare documentation for equipment qualification and operating procedures to ensure successful implementation in the labs

Prepare User Requirement and Testing Procedure, Standard Operating Procedures, and related documentations

Oversee functional and validation testing (IQ/OQ/PQ) of automated laboratory equipment

Additional responsibilities include user training, troubleshooting, and on-going support for the end-users

Must be able to travel between sites in Austin (1 mile distance) to support multiple labs

QUALIFICATIONS:

BS degree in Biomedical engineering, closely related scientific field, or equivalent; MS degree preferred

2+ years of laboratory automation engineering experience required

Technical proficiency and experience in automation and systems development and integration for the life science industry; especially with robotics and liquid handling systems

Experience in computer programing or basic understanding of method writing is required

Exposure to automated storage systems (Hamilton Verso, SPT Labtech, etc.) is preferred

Must have a flexible schedule and be able to accommodate later hours when needed

KNOWLEDGE, SKILLS, AND ABILITIES:

Strong project management skills, organizational skills, and written and verbal communication skills are required

Flexibility and self-initiative required to support several simultaneous automation projects

Biotech, pharmaceutical, Lab automation providers, or clinical-laboratory experience is highly desirable

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Austin, TX

$83,200—$104,000 USD

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