Associate Sales Engineer

WHAT YOU'LL DO

- Learn the Platform: Become an expert on Sierra's platform and how AI agents transform customer experiences, from agent design and workflows to integrations, so you can speak credibly with technical and business stakeholders.

- Discovery & Demos: Participate in efficient discovery calls to understand customer needs, answer technical questions (ideally in a single conversation), and grow to deliver standard product demos and account coverage for the sales team.

- Proofs of Concept: Support senior SEs in building demos and proofs of concept, and keep demo environments current and ready for customer use.

- APIs & Integrations: Educate customers on Sierra's APIs, webhooks, and integration patterns, and build and deploy scripts against a test environment on demand.

- RFPs & Collateral: Help the team respond to RFPs, RFIs, and security questionnaires, and create presentations, positioning statements, and other sales collateral.

- Partner with Sales: Advocate for your AEs and customers in internal technical conversations, join customer meetings and events, and keep CRM records and opportunity data accurate.

- Close the Loop with Product: Act as a bridge between Sales and Product, translating customer feedback into actionable input and enrolling the right customers in beta programs.

- Grow Your Craft: Complete product, sales, and process training and certifications, with structured coaching and mentorship from senior Sales Engineers.

WHAT YOU'LL BRING

- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

- 1+ years of experience in a customer-facing technical role, such as pre-sales, solutions engineering, technical support, or consulting. Strong internships or early-career experience count.

- Ability to explain complex technical concepts clearly to both technical and non-technical audiences.

- Working knowledge of at least one of: cloud software, APIs and integrations, or networking and automation systems.

- Curiosity about how businesses run and a genuine interest in building trusted relationships with customers.

- Strong written and verbal communication, organization, and attention to detail, plus comfort with CRM tools (e.g., Salesforce) and standard productivity software.

- A collaborative, quick-learning mindset: someone who treats sales as a team sport and takes feedback well.

EVEN BETTER...

- Hands-on experience with APIs/webhooks, JSON, and scripting (e.g., Python or JavaScript).

- Familiarity with AI and ML concepts, workflows, or conversational AI and customer experience platforms.

- Exposure to consultative selling, or experience responding to RFPs and security questionnaires.

- A history of tinkering, whether with hardware, sensors, or side projects, that shows you learn by building.