Associate, Phone Support - DACH

Are you ready to shape the future of finance?

Bitpanda, one of Europe’s fastest-growing fintech companies, is building something game-changing, and we want you to be part of it.

We’re launching a brand-new Operations division with one clear purpose: to deliver premium, world-class support to our users, with a strong focus on phone-based customer service.

We’re looking for people who are confident communicators, thrive in real-time conversations, and genuinely enjoy helping customers over the phone.

This new team will be a cornerstone of Bitpanda’s future, ensuring millions of users receive fast, friendly, and reliable support. By joining, you won’t just step into a role, you’ll directly shape how people experience Bitpanda every single day and play a key part in how we redefine the way the world invests.

What You’ll Do (Day-to-Day)

As part of Bitpanda’s new Operations division, you will:

Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty

Align daily with your manager and collaborate closely to meet team and company targets

Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams

Spot opportunities to streamline and improve support processes

Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS)

Who We’re Looking For

We’re searching for ambitious, adaptable, and curious people who:

Experience in phone-based customer support, is a plus

Communicate clearly and professionally

Are fluent in German (C2) and comfortable in English (B2+)

Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends)

Have experience with tools like Zendesk (a plus, not a must)

Are interested in fintech, crypto, or financial markets (optional but beneficial)