Applications and Integrations Lead

WHAT YOU'LL DO

We are looking for a senior, highly technical Applications & Integrations Lead to own the architecture, governance, strategic roadmap, and support of our GTM, CX and platform technology ecosystem. Leading our newly formed Applications & Integrations team, you will merge team leadership with direct, hands-on expertise in Salesforce, application management, and integrations to establish the operational frameworks necessary for keeping our systems stable, secure, compliant, and audit-ready. The ideal candidate possesses experience in large-scale application administration, a clear understanding of compliance and governance structures, deep practical knowledge of middleware and integration platforms like Tray.io or Workato. You should be just as comfortable diving deep into technical configurations as you are collaborating strategically to shape new functional operations.

Responsibilities:

Governance & Administration – Establish and execute the governance framework and Application Lifecycle for the Salesforce ecosystem and GTM/CX applications, maintaining compliance with SOX and ITGC standards and optimal operational health

Integration Architecture & Delivery – Own the project lifecycle for all net-new integrations, designing, developing, and deploying system integrations using consistent, scalable patterns

Data Integrity, Modeling & Sign-off – Serve as a key stakeholder for sign-off on proposed data models and data flows, ensuring alignment with DAGE, Salesforce Architecture and Delivery

Automation & Middleware Ownership – Own administration of the Tray.io iPaaS platform and lead delivery of scalable automations across the ecosystem

Stakeholder Partnership – Proactively lead stakeholder engagement by translating requirements from GTM, CX, Marketing, Finance, Legal, and other teams into strategic, scalable, and well-documented solutions

Documentation & Change Management – Maintain documentation for system architecture, processes, and procedures, and lead change management for integrations and applications

Day-to-Day Application Support – Collaborate with the team's Support Specialists to provide hands-on escalation management across the Salesforce environment and related GTM/CX applications, ensuring prompt triage and resolution of user issues, system configuration adjustments, and break/fix requirements

WHO YOU ARE

Core Requirements:

At least 5 years of application administration within mid-to-large scale environments (supporting over 500 users), focusing on the oversight of interconnected tool networks

Deep knowledge of connecting various platforms with Salesforce through common integration methods like Connected Apps, OAuth, and REST/SOAP APIs

Strong background in implementing change management, data governance frameworks, and ensuring compliance with audit expectations and SOX/ITGC guidelines

Practical experience configuring and using integration middleware such as Workato, Mulesoft, or Tray.io

Skilled at guiding complex technical projects with multi-directional, cross-functional dependencies and fluid priorities

Familiarity managing SaaS tools including Gong,Outreach, Marketo,Clari etc.

Exceptional interpersonal skills with a strong capacity to clearly convey technical intricacies to non-technical business partners

Preferred Qualifications:

Team Buildout – Experience in establishing new business functions, operating procedures, or architectural infrastructure from the ground up without relying on existing processes or documentation

Strategic & Tactical Balance – Proven capability to balance long-term enterprise engineering and platform governance alongside daily support requests

Relevant Credentials – Possession of certifications like Salesforce Platform App Builder, Advanced Administrator, or Salesforce Architect is highly valued

For candidates based in Ontario, the pay range at the start of employment for this position is expected to be between CA$113,000 - CA$179,000/year, with an expected On Target Earnings (OTE) between CA$130,000 - CA$206,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.