Senior Creative Operations Lead, Brand
As the Senior Creative Operations Lead, Brand, you own how work moves through the Brand organization. You design, evolve, and lead the operational systems that enable high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale.
You operate as a highly senior individual contributor and strategic operator, acting as a trusted partner to Creative Directors, Associate Creative Directors, and Marketing leadership. Your work brings calm to complexity, alignment across teams, and rigor to how creative work is planned, delivered, and sustained.
WHAT YOU'LL DO
Brand Operations Strategy & Ownership
Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch
Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes
Serve as the senior point of accountability for how work flows across creative, production, and execution
Drive cross-Marketing alignment on operating models, expectations, and ways of working
Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams
Planning, Capacity & Delivery Enablement
Partner with creative leadership to forecast workload, capacity, and resourcing needs
Balance internal teams, freelance support, and agency partners to enable scale and specialization
Set clear expectations around scope, timelines, and delivery—and hold teams accountable
Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution
Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness
Systems, Process & Tooling
Own and optimize Asana workflows, templates, SLAs, and reporting across Brand
Build scalable operational playbooks for campaigns, events, video, and always-on production
Identify and implement tools, automation, and AI-assisted workflows where they meaningfully improve speed, quality, or visibility
Ensure operational systems support both creative excellence and team sustainability
Financial & Vendor Stewardship
Oversee creative budgets, vendor spend, and forecasting in partnership with Finance
Lead agency onboarding, scoping, and procurement needs
Ensure financial rigor, transparency, and efficiency across Brand production
Partner with People, Finance, and Marketing leadership on org health, resourcing strategy, and long-term scale
WHO YOU ARE
8–10+ years of experience in creative project management, creative operations, or production management
Proven experience leading operations for in-house creative or brand teams
Deeply fluent in creative workflows across brand, campaigns, video, motion, and events
Trusted communicator who can influence without authority
Thrives in fast-paced, high-growth environments
Operates as the operational authority for Brand Creative.
Thinks in systems, not tasks; designs processes that scale
Influences without direct authority through trust, clarity, and consistency
Brings structure and calm to high-volume, high-visibility creative ecosystems
Balances strategic foresight with strong executional follow-through
Acts as a connective layer between creative ambition and operational reality
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $122,000 and $192,000/year, with an expected On Target Earnings (OTE) between $144,000 and $226,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
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