Application Support Engineer

Job Overview:

We are looking for a highly motivated Application Support Engineer to join our team. The primary responsibility of this role is to support application hosting environments, prepare infrastructure for new releases, and execute Continuous Deployment (CD) activities. The ideal candidate should possess hands-on experience with Microsoft Azure, Azure Kubernetes Service (AKS), and a basic understanding of DevOps practices. Experience in Windows Server Administration, Microsoft SQL Server (MSSQL), and Internet Information Services (IIS) will be considered a strong advantage.

Key Responsibilities

Prepare and maintain application infrastructure across development, testing, staging, and production environments.

Execute and support Continuous Deployment (CD) activities for application releases.

Manage, monitor, and troubleshoot applications hosted on Microsoft Azure and Azure Kubernetes Service (AKS).

Support application deployment, configuration, and validation activities.

Monitor system health, application performance, and availability using Azure monitoring tools.

Troubleshoot production incidents, perform root cause analysis (RCA), and implement preventive measures.

Collaborate with Development, DevOps, Infrastructure, and Project teams to ensure successful application deployments.

Assist in maintaining CI/CD pipelines and deployment automation processes.

Support configuration and administration of Windows servers and IIS-hosted applications.

Troubleshoot database connectivity and performance issues related to Microsoft SQL Server.

Maintain technical documentation, deployment guides, and operational procedures.

Participate in release planning, change management, and on-call support activities when required.

Key Skills/ Job specifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

3+ years of experience in Application Support, Production Support, or Deployment Support roles.

Strong hands-on experience with Microsoft Azure services.

Good knowledge of Azure Kubernetes Service (AKS) administration and troubleshooting.

Basic understanding of DevOps concepts, CI/CD pipelines, and release management processes.

Experience in application deployment, environment setup, and infrastructure preparation.

Strong troubleshooting and problem-solving skills.

Experience with application monitoring, log analysis, and incident management.

Preferred Skills

Windows Server Administration.

Microsoft SQL Server (MSSQL) administration and troubleshooting.

Internet Information Services (IIS) configuration and management.

Azure DevOps pipelines and deployment processes.

PowerShell scripting and automation.

Git and version control systems.

Networking fundamentals, including DNS, SSL/TLS, Load Balancers, and Firewalls.

Nice to have Microsoft Azure certifications such as AZ-104 or AZ-400.