Agent Liquidity Admin Manager

How you'll help us achieve it

We're looking for a resourceful and proactive Agent Liquidity Admin Manager to support the effective management of liquidity operations across the country. You will help implement liquidity strategies, monitor cash availability across the agent network, and ensure that field operations run smoothly.

In this role, you'll;

Liquidity Management and Operations

Monitor liquidity levels nationwide, and identify potential shortages or imbalances.

Support Regional Liquidity managers in their daily operations

Use data to drive decision-making in the Liquidity department.

Interact with the product team for areas of improvements in working procedures/tools

Detailed oriented with a key mastering of data management.

Support the implementation of liquidity strategies and operational plans to meet team objectives and key results (OKRs).

Identify priority areas and develop practical solutions to address liquidity challenges across the agent network.

Conduct field research and investigations to understand operational challenges and improve liquidity management.

Help ensure that liquidity-related activities are completed efficiently and that operational issues are addressed promptly.

Record documents and classify the relevant information to support our daily operations.

Team Management and Development

Lead  a Liquidity Admin officer and support  a team of field liquidity staff, including, Regional Liquidity Managers,  Premium Cash Officers and assistants

Serve as  the main control tower for liquidity Operations

Coordinate daily activities, provide operational guidance, and ensure that team members meet their objectives.

Work with People Operations to recruit and onboard team members, providing the necessary training materials and guidance on operational best practices.

Monitor team performance, identify development needs, and provide appropriate support.

Promote clear and timely communication within the team and across relevant departments.

Risk Management and Reporting

Monitor daily team activities to identify potential misconduct, theft, or operational risks, and escalate concerns promptly.

Prepare regular weekly and monthly reports on team performance, activities trend,  liquidity operations, and key challenges.

Use spreadsheets, charts, and other reporting tools to analyze performance and support data-driven decisions.

Document processes and develop materials that support consistent and sustainable liquidity operations.

Stakeholder Management and Continuous Improvement

Build and maintain effective working relationships with banking partners, Cash In Transit companies,  and other relevant stakeholders.

Identify operational bottlenecks and prioritize the issues that have the greatest impact on team performance.

Support the development and continuous improvement of liquidity processes, tools, and documentation.

Key details

Location: You'll work from our office in Kinshasa and may travel to field locations.

Contract Type: Permanent.

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.

We help you live your fullest life now- we subsidize gym memberships and fitness classes.

Airtime reimbursement.

Free food and a beautiful office space

Requirements

5 years of experience in liquidity management or a closely related operational role.

Proven experience managing and supervising field teams, preferably in agent operations, cash management, or cash-in-transit operations.

Strong understanding of mobile money liquidity management and the challenges of maintaining sufficient cash and electronic value across an agent network.

A bachelor's degree or equivalent qualification in Finance, Accounting, Business Management, or a related field.

Strong Excel skills, including the ability to analyze operational data, build reports, and interpret trends.

Strong French proficiency, with the ability to communicate clearly and effectively with field teams and stakeholders. English is an added advantage.

You might be a good fit if you

Understand the liquidity challenges of a rapidly growing agent network and know how to maintain adequate liquidity across multiple locations.

Have extensive experience in cash-in-transit operations and mobile money liquidity management in the field.

Have led teams responsible for the efficient day-to-day operations of an agent network.

Demonstrate strong analytical and problem-solving skills, using data to identify trends and inform decisions.

Are skilled at documenting processes, sharing knowledge, and developing operational best practices.

Are adaptable, resourceful, and willing to test new approaches, learn quickly, and improve existing processes.

Communicate proactively and consistently, both verbally and in writing.

Approach problems from first principles and look for practical, sustainable solutions.

Consider the needs of agents and customers when designing or improving processes.

Demonstrate ownership, tenacity, and a willingness to follow through until problems are resolved.

Can balance field execution, team supervision, risk management, and reporting in a fast-growing environment.