Accounts Receivable Specialist I

About the role

Our dynamic collections team plays a crucial role in managing and maintaining client accounts, ensuring timely payments, and fostering strong business relationships. We focus on delivering high-quality service while driving continuous process improvements.

Shift : 7PM IST to 4 AM IST

What You'll do :

Perform outbound calls and email follow-ups with customers regarding overdue invoices and outstanding payments.

Investigate and resolve billing discrepancies, payment disputes, and customer queries in a timely manner.

Maintain accurate records of collection activities, customer communications, and payment commitments in the system.

Monitor customer accounts and review aging reports to identify overdue balances and payment trends.

Collaborate with internal teams, including Sales, Customer Success, and Finance, to address account issues and facilitate timely collections.

Meet the desired collection targets while adhering to company policies and procedures.

Escalate high-risk accounts or unresolved issues to senior team members when appropriate.

Contribute to process improvement initiatives and maintain a high level of professionalism in all customer interactions.

What you will bring

1-2 years of experience in Accounts Receivable space

Graduate in B.Com or similar degree.

Excellent experience in doing outbound reach and ensure the collections are done on time

Comfortable working in 7 PM IST to 4 AM  IST

Excellent communication, Analytical and collaboration skills

Working knowledge in tools like highradius / Salesforce / SAP will be an added advantage

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