Accounting Specialist, Accounts Receivable

We are looking for an Accounting Specialist, Accounts Receivable, who will join our Accounting team.

As an Accounting Specialist, Accounts Receivable, you will play a key role in managing our customer receivables and collections processes across our European operations. You’ll be responsible for ensuring accurate and timely invoicing, monitoring customer accounts, driving collections, and resolving payment and billing issues.

You’ll work closely with customers and cross-functional teams including Sales, Account Management and Finance to resolve outstanding balances and ensure a healthy accounts receivable portfolio. This role is ideal for someone who is detail-oriented, comfortable communicating with customers, and enjoys taking ownership of issues from investigation through to resolution.

As part of our global hiring process, we kindly ask that resumes/CVs be submitted in English, as it’s our primary business language across teams and regions.

WHAT YOU WILL DO 🏄

Credit, Collections & Accounts Receivable

Manage the collection process for an assigned portfolio of customer accounts, ensuring timely payment of outstanding invoices.

Proactively follow up with customers on overdue balances through email, phone and other appropriate communication channels.

Monitor Accounts Receivable aging, identify overdue accounts and payment delays, and escalate potential credit risks as appropriate.

Investigate and resolve payment discrepancies, deductions, disputes and other issues impacting collections.

Perform customer account reconciliations and ensure incoming payments are accurately allocated.

Partner closely with Sales, Account Management and other internal teams to resolve commercial or administrative issues affecting customer payments.

Contribute to cash collection forecasts and regular reporting on overdue receivables and collection performance.

Provide information and supporting documentation for bad debt and credit loss assessments, where applicable.

Support month-end and year-end close activities related to Accounts Receivable.

Billing & Invoicing

Manage the customer invoicing process, ensuring invoices and credit notes are issued accurately and on time.

Review billing information, contractual terms, purchase orders and supporting documentation prior to invoice issuance.

Process billing adjustments, credit notes, cancellations and invoice corrections.

Investigate and resolve billing discrepancies in partnership with Sales, Account Management and other relevant teams.

Maintain accurate customer master data and billing information.

Support electronic invoicing processes and customer billing portals where required.

Contribute to the continuous improvement and standardization of billing and Accounts Receivable processes.

Reporting, Controls & Process Improvement

Prepare and maintain regular reporting on Accounts Receivable, aging, overdue balances, collection performance and billing activities.

Support month-end and year-end closing activities related to Billing and Accounts Receivable.

Ensure compliance with internal policies, accounting procedures and internal controls.

Support internal and external audit requests related to Accounts Receivable and Billing.

Identify opportunities to improve processes, controls and collection effectiveness.

WHAT YOU WILL NEED 🪄

3–5 years of professional experience in Accounts Receivable, Credit & Collections, or a similar accounting role.

Hands-on experience managing customer collections, AR aging, account reconciliations and payment discrepancies.

Strong understanding of Accounts Receivable and general accounting principles.

Fluent in German, both written and spoken.

Professional fluency in English, both written and spoken, as English is our primary business language.

Proficiency in Microsoft Excel or Google Sheets

Experience working with an ERP system; NetSuite experience is an asset.

👉 At our company, we value diversity and actively encourage it — we believe a variety of perspectives and backgrounds makes us stronger. We focus on potential rather than on having a “perfect” CV. If this role excites you and you believe you could grow into it — even if you don’t tick every single box in the requirements — we’d love to hear from you!

WHAT YOU WILL FIND AT SHOPFULLY 🤗

🌎 An opportunity to thrive in a rapidly scaling multinational company

🕶️ A vibrant, informal, and inclusive work environment

🧠 We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work

📚 Access to learning opportunities and regular feedback sessions

🍓 Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups

🎉 Engage in meaningful team events: offsites, happy hours, company parties and celebrations that unite us beyond daily tasks

💻We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are

🧰 Benefit from additional country-specific advantages based on local contracts and practices