Account Supervisor
Role: Account Supervisor
Location: Toronto, Ontario
About the role:
You'll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand. Working across multiple projects simultaneously, you'll translate the brand’s business objectives and consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metric while setting quality standards and elevating the team around you.
What you will be doing:
Act as the primary day-to-day client for the financial contact, building trusted relationships with stakeholders across divisions
Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
Manage campaigns end-to-end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams
Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
Monitor campaign performance and translate results into actionable recommendations for future work
Identify ways to improve studio processes, workflows, and efficiency
Build strong working relationships within the organisation to surface new opportunities for the studio
Budget and Production Management
Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
Source and negotiate with freelancers and production partners as needed
Support financial reporting for the account
What you need to be great in this role:
5–8 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment
Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
Experience writing strategic creative briefs that translate business objectives into work that resonates
Confidence presenting to and building relationships with senior client stakeholders
A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three
Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track
Ability to mentor and develop junior team members
Experience working in an embedded agency or in-house studio model
Understanding of US financial services marketing regulations and compliance workflows
Req ID:18758
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At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
Salary Range
$97,750—$109,250 CAD
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