Account Manager / Saas Company

Job Description

About the Role

We are looking for a Client Success Manager to join our Client Success team. In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long-term success with our platform.

This is a hands-on role for someone who enjoys building relationships, proactively managing risk, and driving customer retention and growth in a SaaS environment.

What You’ll Do

Own and manage relationships with a portfolio of core customers.

Act as the primary point of contact and trusted partner for your accounts.

Drive customer adoption and ensure clients achieve their desired outcomes.

Proactively identify churn risks and execute mitigation strategies.

Track and act on customer success metrics such as NPS, product usage, ROI, and retention.

Partner with internal teams to resolve customer needs and improve the overall experience.

Build long-term, value-driven relationships with customers.

Qualifications

Required Qualifications

2+ years of experience in Customer Success, Account Management, or a similar client-facing role.

Experience working in a SaaS environment.

Proven ownership of customer retention and adoption (not just support).

Strong communication skills (verbal and written).

Analytical mindset with the ability to interpret customer data and metrics.

Ability to manage multiple accounts and priorities in a fast-paced environment.

Proactive, customer-first approach to problem solving.

Nice to Have

Experience using CRM tools such as Salesforce.

Familiarity with Customer Success platforms (e.g., ChurnZero).

Experience working with metrics like NRR, churn, NPS, and usage data.

Customer Success–related certifications.

How Success Is Measured

Net Revenue Retention (NRR).

Customer satisfaction and NPS.

Product adoption and customer engagement.

Strength and longevity of customer relationships.

Compensation & Benefits

Strong career development opportunities

Company-paid major medical insurance

Savings Plan (Caja de Ahorro)

FREE Breakfast, Lunch, Drinks and Snacks

In-office Health Department

TotalPass - discounted access to gyms and studios

Hybrid scheme

Base Salary: $23,000 MXN

Variable Bonus: Up to $6,000 USD annually

Application Requirements

This is an on-site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.

We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.

Please attach your updated CV in English when applying.

Salary range

$23,000—$23,000 MXN