Account Manager

Role Summary:

Our Account Manager is a proactive, collaborative post-Sales role who thrives on and will be responsible for building and maintaining strong, long-lasting partner relationships, ensuring customer satisfaction through retention, hold periodic business reviews, and identifying new business opportunities within existing accounts for their assigned territory. This role requires a blend of sales acumen, customer service skills, and strategic thinking.

Who You Are:

Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers

A resilient achiever who is motivated by opportunities and embodies a hospitality mentality

A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams

Adaptive, organized, and a natural problem solver

A tenacious relationship builder who is passionate about adding value to our partners

Responsibilities/Essential Functions:

Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs/targets.

Act as a trusted partner and subject matter expert to existing and future restaurant partners

Understand partner needs and business objectives to proactively and successfully identify and action on solutions that drive value and success.

Act as a liaison between the partner and internal teams (e.g., Product, Support, Engineering) to resolve any issues or challenges promptly and effectively.

Stay up-to-date with industry trends, competitor activities, and new product offerings to better serve and advise partners.

Accurately track and update communications in Salesforce in real time

Minimum Qualifications:

3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS

Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making

Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs

Experience with Salesforce, ServiceNow, or other CRM tools

Preferred Qualifications:

Experience working in or with restaurants or food-related entities/clients

Experience in a start-up environment

Work Environment:

The candidate in this position will be primarily located the Los Angeles Metro area.

Some of our Benefits:

Generous PTO and company holiday policy + company paid Short Term Disability

100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost

Child Care Benefits and generous parental leave

Daily lunches and snacks

Salary:

$85,000