Account Manager | Growth

ABOUT THE ROLE

As a member of the Growth Account Management team, you will deliver value to our customers and revenue for our business by owning expansion and retention of a scaled portfolio of current Ramp customers. You will help identify growth opportunities within your portfolio and operate a set of scaled touch-points to engage with these customers. As an early member of the team, you will have the opportunity to help build and refine Ramp’s scaled account management motion.

WHAT YOU’LL DO

- Identify expansion opportunities within a scaled portfolio of Ramp customers and own the entire sales process through close

- Develop and execute upsell/cross-sell strategies and maintain a robust expansion pipeline

- Develop a deep understanding of Ramp customer personas and act as a trusted advisor and consultant to help them achieve their goals with Ramp

- Leverage sales methodologies to uncover customer needs and pain points

- Gather and provide customer feedback to directly inform Ramp’s product roadmap & customer communication strategy

- Collaborate with cross-functional partners to continuously improve operational efficiencies while also advocating for your customers 

WHAT YOU NEED 

- Minimum 2 years of customer-facing or direct sales experience

- Proven track record of achievement in a high velocity business environment

- Prior CRM experience (preferably Salesforce)

- Experience with outbound prospecting and conducting product demonstrations, with a high level of comfort with sales tools & processes

- Consultative sales approach and comfortable leveraging analytical & quantitative skills, with a deep interest in understanding business challenges

- Ability to discuss Ramp's value proposition with C-level executives, finance teams, and decision makers

- Consistent track record of hitting or exceeding sales targets in a fast-paced and metrics-driven environment

- Dedication to tracking and improving performance and efficiency on a daily basis

- Excellent verbal and written communication skills, with the ability to deliver compelling sales pitches and presentations

- Organizational, project management, and time management skills

- Sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes

NICE-TO-HAVES

- Bachelor’s degree from an accredited university

- Experience with financial services sales

- Experience at a high-growth startup