Account Management Associate
Paid holidays and flexible, take-it-as-you-need-it paid time off
A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
Qualifications:
Bachelor’s degree or equivalent work experience
2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
Strong consultative selling and negotiation skills grounded in data and customer insights
Experience using AI tools to increase quality and efficiency of work
Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
Experience contributing feedback to improve processes and workflows in evolving environments
Contractor or home services industry experience is a plus
What will help you succeed in this role:
Strong emotional intelligence and empathy to build lasting, trust-based relationships
Excellent written and verbal communication skills with advanced professional fluency in English
Self-motivated and results-driven mindset focused on growth and performance
Ability to think strategically about account success while executing tactically
Proactive approach to identifying opportunities for improvement and expansion
Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $30,000USD + bonus annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.