White Glove Field Technician (Remote)
Who You Are
You are a skilled, hands-on infrastructure professional who takes exceptional pride in the quality of your work. You understand that every rack, cable, access point, label, and customer interaction reflects the company behind the installation.
You are highly detail-oriented, safety-conscious, and committed to completing work correctly the first time. You enjoy building clean, organized, and serviceable infrastructure and consistently hold yourself to high standards of craftsmanship and professionalism.
You communicate clearly, follow technical documentation carefully, and take ownership of the finished product. You work well independently and as part of a team, remain adaptable while traveling to customer locations, and leave every worksite cleaner and better organized than you found it.
About The Role
As a White Glove Infrastructure Technician, you will install, integrate, test, and document enterprise networking, wireless, compute, storage, and data center infrastructure at customer locations throughout North America.
You will be responsible for delivering clean, precise, and reliable installations that meet engineering documentation, manufacturer specifications, customer requirements, and Myriad360’s White Glove standards. Your work will include rack integration, structured cabling, wireless access point installation, testing, validation, documentation, and customer-facing field support.
Every newly hired technician will complete the Myriad360 White Glove Academy during the first 30 days of employment. This hands-on onboarding and certification program prepares technicians to independently represent Myriad360 and deliver consistently exceptional customer experiences.
This role directly impacts customer confidence, project quality, long-term infrastructure reliability, and the reputation of the Myriad360 brand.
Current openings are available for technicians based in the New York metropolitan area, Dallas–Fort Worth metropolitan area, and Las Vegas metropolitan area.
This is a nationwide field-based position requiring extensive travel, including overnight travel and occasional after-hours maintenance windows.
Must be based in the United States.
Other responsibilities include:
Enterprise Infrastructure Installation
Install, mount, replace, relocate, and decommission enterprise networking and infrastructure equipment
Rack and stack switches, routers, firewalls, servers, storage systems, UPS units, rack PDUs, and related technology
Install network cabinets, equipment racks, cable management systems, ladder racks, basket trays, conduit, raceways, and cable pathways
Install equipment according to engineering documentation, customer requirements, and manufacturer specifications
Verify equipment placement against floor plans, rack elevations, and implementation documentation
Maintain proper equipment alignment, airflow, accessibility, and long-term serviceability
Structured Cabling
Pull, route, terminate, label, and test Cat5e, Cat6, Cat6A, and fiber-optic cabling
Install single-mode and multimode fiber infrastructure
Maintain appropriate cable routing, bend radius, support, separation, and pathway standards
Install patch cords and complete equipment cross-connects
Label cabling consistently according to customer and Myriad360 standards
Build clean, organized, and serviceable copper and fiber pathways
Rack Integration
Install rail kits, mounting hardware, cable managers, and supporting rack components
Mount and cable networking, compute, storage, and security equipment
Build clean and accurate rack elevations
Dress copper and fiber cabling according to White Glove standards
Validate rack layouts and equipment placement against approved documentation
Ensure racks are organized, professionally presented, and maintainable after project completion
Wireless Infrastructure
Install, replace, and mount enterprise wireless access points
Verify proper access point placement, orientation, labeling, and mounting
Follow wireless design documentation and installation instructions
Assist engineers with wireless validation and post-installation testing
Identify and communicate conditions that may affect wireless performance or installation quality
Testing & Validation
Certify installed copper cabling
Test fiber-optic infrastructure and verify continuity and performance
Confirm equipment connectivity, power, and physical installation
Perform visual quality inspections and complete installation checklists
Assist engineers with infrastructure testing and validation
Proactively resolve installation issues or escalate concerns to the appropriate project resources
Documentation & Project Reporting
Capture clear installation and completion photographs
Record cable identifiers, equipment serial numbers, and asset information
Update rack elevations, cable schedules, and installation documentation
Complete daily project reports and status updates
Support the creation of accurate as-built documentation
Maintain organized project records throughout the engagement
Customer Experience & Jobsite Professionalism
Represent Myriad360 professionally during every customer engagement
Communicate clearly with customers, project teams, engineers, and site contacts
Protect customer facilities, equipment, and work areas
Maintain clean, organized, and safe jobsites
Follow customer access, safety, security, and operational requirements
Leave each work area cleaner and more organized than it was found
Desired skills and experience:
Experience installing enterprise network, data center, or IT infrastructure
Experience with structured copper and fiber-optic cabling
Experience mounting wireless access points and enterprise network equipment
Ability to read floor plans, rack elevations, cable schedules, and installation drawings
Basic understanding of enterprise networking and infrastructure hardware
Ability to safely use hand tools, power tools, ladders, and lifts
Strong customer service, communication, and teamwork skills
Exceptional attention to detail and commitment to quality
Ability to travel extensively, including overnight travel and scheduled maintenance windows
Ability to lift and move equipment weighing up to 75 pounds
Ability to work safely on ladders, lifts, and active customer jobsites
Preferred Qualifications
BICSI Installer or Technician certification
OSHA 10 or OSHA 30 certification
Experience using Fluke cable certification equipment
Fiber termination, splicing, and testing experience
Experience installing Cisco, Juniper, HPE Aruba, Palo Alto Networks, Dell, HPE, or similar enterprise technologies
Experience working in enterprise data centers, colocation facilities, warehouses, or technology deployment environments
Technical Skills (Preferred)
Copper cabling installation and certification
Fiber-optic installation and testing
Enterprise rack integration
Cable pathway and cable management installation
Wireless access point installation
Network and data center hardware installation
Fluke testing and certification tools
Rack elevations and installation documentation
Equipment labeling and asset documentation
Jobsite safety and quality assurance procedures
White Glove Academy & Certification
Every newly hired White Glove Infrastructure Technician participates in the Myriad360 White Glove Academy during the first 30 days of employment.
The Academy combines classroom instruction, hands-on lab exercises, and real-world installation scenarios in our dedicated training facility.
Training includes:
White Glove installation standards
Enterprise rack integration
Structured copper cabling
Fiber-optic installation
Wireless access point installation
Equipment mounting techniques
Cable management best practices
Labeling standards
Testing and certification procedures
Documentation requirements
Customer communication
Safety and jobsite professionalism
Upon completion of the Academy, technicians must successfully pass written and hands-on certification assessments covering:
Installation quality
Attention to detail
Rack presentation and aesthetics
Cable management
Equipment mounting
Labeling accuracy
Documentation
Testing and validation
Professionalism
Safety
Only technicians who successfully complete the certification process will be authorized to independently represent Myriad360 on customer engagements.
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Must be based in the United States.
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $50,000- $70,000, plus opportunities for profit-sharing bonus and/or commission. Compensation in other geographies may vary.