Technical Support Representative Night shift

Technical Support Representative - Night Shift

Job Description:

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:

- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.

- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.

- Assist in the setup and installation of new hardware and POS-related software.

- Perform troubleshooting on core system remote devices.

- Engage in various computer-related break-fix repairs as needed.

- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:

- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.

- Strong understanding of POS hardware (including all peripherals)

- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.

- Proficient in networking.

You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.