Support Specialist I - Meridian

We’re looking for a Product Support Specialist I to be the friendly, knowledgeable first point of contact for our users. If you enjoy diving into technical challenges, explaining solutions in simple terms, and making someone’s day easier, we want to hear from you.

What You'll Do:

Help customers by phone and email with product questions and issues.

Problem-solve with purpose: Troubleshoot basic software issues and guide users through solutions.

Be a bridge: Escalate complex problems to senior team members and collaborate with internal teams.

Empower our customers: Deliver software training via webinars or one-on-one sessions tailored to their needs.

Help improve our products: Log user feedback and work closely with product and development teams.

Learn and grow: Gain hands-on experience with software systems while being supported by a team of experts.

What You'll Bring:

1–2 years of experience in a technical support or customer service role

Experience customizing or supporting SaaS software

Basic familiarity with software applications and an eagerness to learn more

Exposure to utility, billing, or cooperative systems is a bonus

Comfort with Microsoft Office and basic CRM/help desk tools

Familiarity with ticketing systems (e.g., Jira, Zendesk) preferred

Strong verbal and written communication skills

Ability to explain technical concepts in a clear, user-friendly way

Committed to delivering timely, high-quality service

Bachelor’s degree in IT, Computer Science, or equivalent experience a plus