Sr. Commercial Solutions Engineer

Smartsheet is looking for a Senior Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a force multiplier within the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.

This role is part of the Worldwide Field Operations Commercial Solutions Engineering team and can be based remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers

Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings

Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy

Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth

Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors

Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives

Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members

Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps

Consult and collaborate on strategic programs within the Solutions Engineering department

Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert

Periodically travel to customer sites and industry events as a technical subject matter expert

You Have:

4+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry

Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems

Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM

Strong technical skills and comfort working in ambiguous and high-pressure situations

Experience taking a consultative approach to problem solving and positioning solutions

Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences

Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey

Experience leveraging & positioning AI during sales cycles

Current US Perks & Benefits:

Employer subsidized medical/vision and dental coverage for full-time employees

401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)

Monthly stipend to support your work and productivity

Flexible Time Away Program, plus Sick Time Off

US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans

US employees receive 12 paid holidays per year

Up to 24 weeks of Parental Leave

Personal paid Volunteer Day to support our community

Opportunities for professional growth and development including access to Udemy online courses

Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account

Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$107,500—$145,000 USD