Senior UX Researcher

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI-Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

With the continued expansion and maturity of OneTrust’s products, UX team, and AI-ready governance platform, we’re looking to hire a Senior UX Researcher who will help deepen our understanding of customer needs and shape better product experiences across complex enterprise workflows.

This role is a senior individual contributor position focused on planning, leading, and delivering high-impact research that informs product strategy, design direction, and prioritization. You will partner closely with Product, Design, Engineering, and cross-functional stakeholders to ensure decisions are grounded in evidence, user needs, and business context. You will also help elevate research quality and maturity by mentoring others, improving practice standards, and enabling teams to move from insight to action.

Your Mission

Lead end-to-end qualitative and quantitative UX research across the product lifecycle, from generative discovery through evaluative validation

Translate ambiguous product, design, and business questions into clear research plans, methodologies, and actionable outputs

Conduct and synthesize research using a range of methods such as usability studies, interviews, surveys, concept testing, diary studies, field research, and journey mapping

Deliver credible, insight-rich recommendations that influence roadmap decisions, design direction, and customer experience strategy

Partner closely with Product Managers, UX Designers, Engineers, Data partners, and business stakeholders to identify opportunities and integrate research into planning and execution

Advocate for the user by connecting research findings to measurable product and customer outcomes

Coach and guide designers, PMs, and other collaborators on research best practices, study design, and insight activation

Contribute to the growth of OneTrust’s research practice through templates, documentation, reusable frameworks, and high-quality storytelling

Leverage tools such as analytics platforms, feedback channels, and AI-assisted workflows responsibly to improve efficiency while maintaining rigor, human judgment, and research ethics

Ensure research is conducted in a way that reflects strong standards for privacy, consent, accessibility, and trust

You Are

A strong champion for the user, research craft, and thoughtful product experiences

A systems thinker who can connect user insight to product strategy, business goals, and technical realities

Comfortable balancing speed and rigor in a fast-paced, product-minded environment

Skilled at turning research findings into clear, persuasive narratives that drive alignment and action

Highly collaborative and able to build trusted relationships across Product, Design, Engineering, and leadership

Curious, pragmatic, and self-directed, with the ability to identify important questions and drive them to resolution

Comfortable operating in complex B2B and enterprise SaaS environments

Thoughtful about responsible and ethical use of AI in research workflows

Your Experience Includes

4+ years of relevant UX research experience working on digital products and generating actionable insights that drive measurable impact

Degree in Human-Computer Interaction, Psychology, Human Factors, Sociology, Anthropology, Design Research, or a related field, or equivalent practical experience

Deep understanding of qualitative and quantitative research methods at scale, including usability evaluation, stakeholder interviews, surveys, focus groups, ethnographic research, diary studies, and concept testing

Ability to independently scope, design, execute, synthesize, and communicate impactful research in a fast-paced product development environment

Experience integrating research into product and design roadmaps and influencing both short-term decisions and longer-term strategy

Strong storytelling and communication skills, with the ability to explain research process, findings, tradeoffs, and recommendations to diverse audiences

Experience collaborating cross-functionally with Product Managers, Designers, Engineers, and business stakeholders

Experience working in B2B or enterprise SaaS environments

Familiarity with research and analytics tools such as Pendo, Maze, survey platforms, repository systems, or similar solutions

Ability to use AI-enabled tools to support synthesis, pattern identification, or workflow efficiency while maintaining research integrity, quality, and ethical standards

Experience working in regulated or trust-sensitive domains is a plus