Senior Product Manager

Intercom · Dublin, Ireland · Product

Posted 2026-07-28

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What's the opportunity?

You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects

You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team

You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems

You’ll scope these solutions to their smallest coherent state to ship to customers as early as you can

You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.

You’ll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.

You’ll motivate a group of committed, smart people to do the best work of their careers

What skills do I need?

5+ years experience in product, with a proven track record of shipping impactful products.

Experience collaborating with multiple teams and juggling several projects at once

You have a strong track record of effectively collaborating with design and are passionate about the end user experience

Demonstrable experience of leading a team

You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive. You are excellent at stakeholder management.

You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts.

You’re entrepreneurial; you don’t need direction; you're self driven.

You’re organised, not ad hoc.

You’re able to easily switch between thinking creatively and analytically.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

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