Senior Partnerships Manager, EMEA

What's the opportunity?

Fin.ai is building the AI agent that resolves customer support conversations autonomously — and our partner ecosystem is central to how we scale adoption in the EMEA market. As a Senior Partner Manager for EMEA, you'll own our partner relationships across a defined set of priority markets, working closely with our direct sales team to drive revenue through systems integrators, value added resellers, and local implementation partners.

This is a builder role for someone who thrives in a dynamic, high-growth environment. You'll be the architect of Fin.ai's EMEA partner motion — standing up programs, forging relationships, and converting partner activity into measurable pipeline for AI-driven customer support deployments. You'll operate across multiple partner types simultaneously and serve as the connective tissue between our ecosystem and our sales team.

The ideal candidate brings a hunter's instinct to partnerships: proactive, commercially sharp, and energised by the challenge of building something meaningful in a market with real momentum around AI adoption in customer service. You'll work cross-functionally with sales, marketing, and regional leadership — and you'll be a visible face of Fin.ai in the EMEA partner and CX community.

What will I be doing?

Take ownership of Fin's partner portfolio across a defined set of priority EMEA markets, spanning systems integrators, cloud resellers, and local consulting partners

Design and run joint go-to-market motions with regional consulting firms and CX implementation partners

Connect partner-sourced activity directly into the regional sales team's pipeline through account mapping, warm introductions, and active deal support

Bring together cloud reseller and consulting partners teams around shared enterprise opportunities, orchestrating joint plays where it makes sense

Build durable, senior-level relationships with partner leadership, positioning yourself as a de facto member of their go-to-market org

Own the reporting on partner-influenced and partner-sourced pipeline, and represent program results to internal leadership and the broader EMEA team

Jump in on partner-led implementations when needed to protect delivery quality and keep partners bought in

Vet inbound partnership requests and go hunting for new relationships that open doors for Fin in your markets

Partner with Fin's global and EMEA teams to localize programs for your region and feed regional learnings back into the broader partner strategy

What skills do I need?

8+ years in partnerships, channel, or alliances roles within enterprise SaaS, cloud, or CX/customer support software

Hands-on experience managing cloud resell & consulting partnerships — you're not a one-partner-type operator

A track record of building programs from zero, with real outcomes to show for it — not just running an existing playbook

Strong pipeline-generation instincts — you think in terms of sourced and influenced revenue, not just relationship health

Commercial fluency — you can draw a straight line from partner activity to closed revenue

A natural collaborator with direct sales teams — you know what makes a rep's life easier and you build for that

Range across levels — equally credible in a room with a partner CRO and coordinating day-to-day logistics with a partner marketing manager

Comfort operating in fast-moving, high-growth environments where the playbook is still being written

Familiarity with the EMEA market landscape; open to regular travel across the region

Operational rigor — you can run multiple live partner relationships in parallel without anything slipping, and you over-communicate rather than under

Genuine curiosity about AI and a willingness to use AI tools to work smarter

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

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