Senior IT Automation Engineer
The IT Tooling team sits within IT Support & Services (ITSS) and builds the automations that power ITSS's own operations. Our in-house bot, Ask IT, deflects the majority of company-wide IT requests before they reach a human. Beyond that, we automate ITSS's core day-to-day workflows — ticket triage, access reviews, onboarding and offboarding — which employees experience as self-service. You'll own technical domains within the IT Tooling platform and partner with regional IT teams across APAC, EMEA, and AMER through platforms including n8n, Jira, Okta, Airflow, and Temporal.
What You'll Do
Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira
Establish architecture standards and code review practices that raise the team's overall engineering bar
Lead as technical DRI on the most complex, highest-impact automation projects, from discovery and design through production delivery
Partner with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions
Build shared frameworks and reusable components that reduce single points of failure across the platform
Produce architecture documentation and decision records that enable the team to scale with minimal dependency on any single individual
Manage your own workload with a high degree of independence, translating loosely scoped problems into production-ready technical specifications
Required Skills and Experience
5+ years of experience in IT engineering, automation, or systems engineering, with demonstrated ownership of architecture decisions, engineering standards, or platform-level systems that others build on top of
Deep expertise building and maintaining complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato, paired with strong Git-based development workflows including branching, CI/CD, and code review
Working knowledge of Okta, Slack API, and Google Workspace administration sufficient to design secure, scalable automation architecture
Ability to operate in ambiguous environments and translate loosely scoped problems into production-ready technical specifications
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
₹3,419,600—₹3,419,600 INR