Senior  Collections Specialist

Position Title:  Senior Collections Specialist

Contract: Full-time, Independent Contractor

Posting Jurisdictions: To support US Eastern Time working hours

Our Firm:

Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economic as well as the legal aspects of our matters.

Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses.

Learn more at: www.sterlingtonlaw.com/

The Opportunity

This role is a great fit for someone who enjoys owning the collections process and making a direct impact on cash flow. As a Collections Specialist, you’ll be the primary point of contact for customers on outstanding balances, working proactively and professionally to resolve issues and secure timely payments. You’ll partner closely with internal teams to address billing questions, keep accounts accurate, and improve collections processes over time. It’s a hands-on, visible role where persistence, communication, and attention to detail truly matter.

What You’ll Do:

Own collections end‑to‑end for assigned client accounts, following up on overdue invoices by phone and email

Make outbound collections calls (this is not an email‑only role) and handle payment conversations professionally

Negotiate payment plans when needed and document commitments with clear follow‑up

Monitor AR aging and proactively flag collection risks before balances escalate

Resolve billing questions and disputes by working closely with billing, accounting, sales, and client services

Apply and reconcile payments, credits, and adjustments accurately

Maintain clear, well‑organized records of all collection activity and client communications

Support month‑end close by keeping AR balances accurate and up to date

Take full ownership of the AR aging report, updating and analyzing it weekly

Produce and share a weekly collections priority list for the team

Track payment promises and flag broken commitments for escalation

Prepare weekly collections updates that feed directly into cash‑flow forecasting

Analyze client payment behavior (days‑to‑pay, trends, early warning signals)

Monitor AR concentration risk across clients and partner books

Prepare data‑backed write‑off and reserve recommendations

Serve as the main point of contact for partner‑level collections escalations, following firm guidelines

Own and maintain the Collections Playbook and suggest improvements over time

Provide feedback to billing on recurring invoice issues and rejection patterns

Track client retainer balances and flag low retainers ahead of billing cycles

Validate payment application by cross‑checking bank activity, aging, and client confirmations

What We’re Looking For :

5+ years of experience in collections, accounts receivable, or a related finance role

Strong communication skills (English C2 or near-native/native) and the ability to handle difficult payment conversations professionally

Detail‑oriented, organized, and comfortable managing multiple accounts at once

Solid understanding of AR processes, invoicing, and payment applications

Experience using accounting or ERP systems

Proficiency in Excel and basic financial reporting

Reliable, persistent, and accountable—someone who follows through and gets results

Comfortable using AI‑enabled tools, automation, or technology to improve collections workflows, reporting accuracy, and follow‑up efficiency

At Sterlington, we believe that world-class talent has no boundaries. We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive. We encourage all qualified candidates to apply.