Senior Automation UiPath Engineer

About the role

We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.

Key Responsibilities

Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs

Perform root cause analysis (RCA) for production incidents and implement preventive measures

Monitor bot performance and proactively identify issues or improvement opportunities

Handle change requests, enhancements, and bug fixes for existing automations.

Collaborate with L1 support and development teams to address complex technical challenges.

Coordinate operations and maintenance activities for large client accounts

Test and optimise automation solutions for performance, scalability, and reusability.

Apply and further develop best practices for developing automation solutions

Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules

Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

Must Have Qualifications

5+ years of hands-on experience in Intelligent Automation software engineering, with deep expertise in designing and developing complex UiPath solutions using UiPath Studio, Orchestrator, and REFramework.

Experience with Intelligent Document Processing (IXP/IDP) is required, and experience with Document Understanding, system integrations, and API development/consumption will be an advantage.

Good understanding of end-to-end automation lifecycle.

Strong analytical and problem-solving skills, with the ability to think critically and creatively.

Experience with RPA, any additional OCR/IDP knowledge is a big plus

Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently, and in a team environment

Experience with API integrations (REST/SOAP), JSON

Flexibility to work in shifts aligned to either Australia or UK business hours

Nice to have qualifications

Knowledge of Python, PowerShell, VBScript, or similar scripting languages

Experience with AI/IDP tools (e.g., Document Automation, AI Builder)

Exposure to CI/CD, DevOps, or ITIL-based service management practices

Certification

Automation Anywhere Certification (Advanced/Master)

Microsoft Certifications: PL-500, PL-900

Any RPA-related certification