Safeguards Enforcement Analyst, Fraud & Scams

About the role

As a Safeguards Enforcement Analyst on the account abuse team, you'll build and execute enforcement workflows that keep our products safe, with a focus on detecting and mitigating potential harm. Your initial focus will be standing up fraud & scams enforcement as a program: today this work is handled reactively and in fragments — payment fraud, promotional abuse, and scam-pattern enforcement don't yet have a single owner. You'll be that owner: defining the policy area, building the detection-to-enforcement pipeline, and setting the operating model that a contractor bench can execute against. The surface area is broad: payment fraud (stolen cards, chargebacks, disputes), promotional and credits abuse, and the use of accounts to run scams against third parties.

This position may expand into broader areas of enforcement over time. Safety is core to our mission, and you'll help shape policy enforcement so that our users can safely interact with and build on top of our products in a harmless, helpful, and honest way.

Key responsibilities

Define the fraud & scams policy taxonomy and how cases are classified, prioritized, and escalated

Investigate and dismantle organized abuse rings, converting findings into durable controls

Stand up proactive fraud detection and customer-facing communication flows for fraudulent organization cases

Build the dispute and chargeback strategy in partnership with payments and card-network partners

Quantify fraud losses and control efficacy to drive investment decisions

Author the contractor playbook for fraud review and own QA of scaled output

Keep up to date with emerging AI policy enforcement best practices, and use these to inform our decision-making and workflows

Minimum qualifications

Deep payment-fraud experience at a fintech, marketplace, or platform — chargebacks, disputes, card-testing, promotional abuse

Experience building or significantly scaling a fraud program from an early state, not just operating a mature one

A working command of payment-network and dispute mechanics, sufficient to make strategy calls on them

Comfort being the sole owner of an area: prioritizing ruthlessly, shipping iteratively, and asking for help precisely

Comfort using data (SQL or similar tools) to quantify fraud losses and control efficacy

Strong written communication skills, with experience producing clear briefs and recommendations for technical and non-technical stakeholders

Excellent judgment and the ability to collaborate with team members while navigating rapidly evolving priorities and workstreams

Preferred qualifications

Experience working directly with payment service providers and card networks on fraud strategy

Experience with scam typologies beyond payments — social engineering, impersonation, platform-mediated scams

Experience managing vendor relationships in the fraud/risk detection space

A deep interest in AI safety and responsible technology development

Experience writing effective prompts for generative AI systems in a content review or enforcement context

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$245,000—$285,000 USD