Recruiting Operations and Programs Manager

THE WORK:

In this role, you will sit at the intersection of recruiting strategy and operational excellence - responsible for assessing our current state and systematically building the processes that enable our global recruiting team to hire at pace and scale. This is a hands-on role for someone with a builder's mentality who is excited to write the playbook, not just follow one. You'll work closely with the Senior Manager of Recruiting Operations and leaders across the business to drive end-to-end improvements in how we attract, evaluate, and land the best talent. From scaling tooling and optimizing workflows to partnering cross-functionally on hiring quality and data insights, you'll have a direct impact on one of Ripple's most critical business functions.

If you are ready to bring strategic vision, operational rigor, and a passion for continuous improvement to a high-growth global team, we can't wait to hear from you.

WHAT YOU’LL DO:

Evaluate, implement, and own the end-to-end recruiting tech stack; build relationships with tool partners, integrate new features into existing workflows, and review usage quarterly to drive recruiter behavior

Lead cross-functional initiatives to scale recruiting processes, partnering closely with team members across People, Engineering, and the business

Develop and own automated reporting for recruiters and senior leadership - independently and in partnership with the internal BI team - to enable data-driven hiring decisions

Analyze recruiting data (pipeline health, pass-through rates, candidate experience signals) and translate insights into actionable recommendations for programs

Advise senior leadership/executives, telling a story with data and crafting hiring strategy

Build AI-enabled workflows that add efficiency to the recruiting function

Implement Workday position management for headcount planning, working closely with Finance and People Ops

Partner with the Media team to redesign and update Talent Brand collateral including video content

Design and maintain training programs and documentation for all recruiting processes, including new team member onboarding

Collaborate with the Early Talent team on analytics, talent brand, marketing initiatives, and recruiting events

WHAT YOU'LL BRING:

Deep admin-level expertise across modern recruiting systems including Greenhouse, Gem, Workday, Textio; experience implementing Ashby or Ashby reporting and AI tools such as Juicebox and Metaview

Hands-on experience leading or playing a significant role in HRIS and ATS integrations; comfortable working with APIs and building automations to close process gaps

Strong background in people analytics or recruiting data management: able to visualize data and tell a compelling story to diverse audiences; basic SQL knowledge

Executive presence: confident bringing ideas, recommendations, and results to managers and department leaders

Passionate about systems, tooling, and finding creative solutions to operational challenges; has led full-cycle vendor procurement from market evaluation through implementation

Builds strong relationships with vendors and drives accountability for results

Experience with global hiring, including familiarity with GDPR, EEO/OFCCP compliance, and employment considerations for EMEA and APAC regions

Pro-actively and independently finds opportunities to improve process; thrives in fast-paced, ambiguous environments; brings strong change management instincts and organizational skills

4+ years in a senior recruiting operations or people operations role

Bonus: Experience managing or supporting a data warehouse implementation to enable automated reporting; has built Tableau dashboards from scratch

For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

NY Annual Base Salary Range

$144,000—$180,000 USD