Pharmacy Liaison - Pharmacy Technician - Latham, NY

🌟 Pharmacy Liaison – NY State 🌟

Onsite - Albany, NY (Latham) | Full Time - Monday through Friday, 8AM to 4:30PM EST

Shields Health Solutions is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services.

✅ Critical to this position is a person who is exceptionally reliable and can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff.

Applicants should:

✨ Be reliable and dependable: have reliable transportation, be thorough and organized, be known for conducting consistent follow-through.

✨ Results-oriented with a positive outlook

✨ Focused on high patient quality and service

✨ Detail-oriented with strong administrative/organizational skills

You should be:

🤝 Mature, approachable, professional, and comfortable interacting both in-person and on the phone

🔒 Reliable, tolerant, and determined

💬 An empathetic communicator who can see things from the other person’s point of view

👥 Most importantly, a team player in a close-knit environment

💊 Role Overview

Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care.

You will:

✔ Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications

✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care

✔ Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics

🛠 Job Duties

🌟 Provide “legendary” care to hospital patients with custom medication management services

👩‍⚕️ Work alongside hospital clinicians to serve patients face-to-face and over the phone

📚 Educate prospective pharmacy patients on how hospital services improve care

🛍 Support outpatient retail and specialty prescription needs

📈 Grow the specialty pharmacy’s patient population

🔄 Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)

📞 Communicate effectively with the centralized Patient Service Center regarding reports and lists

🔍 Help develop new processes for smooth operations and patient care

❄ Identify medications requiring special storage (hazardous/refrigerated)

🧰 Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)

📥 Answer, resolve, and triage inbound inquiries

☎ Perform refill reminder calls under pharmacist supervision

💳 Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance

🖥 Ensure accurate documentation in all systems

📊 Manage and update data using database applications

💡 Apply observations to improve productivity, quality, and service standards

🔄 Identify trends, resolve problems, recommend improvements

🚀 Actively participate in process improvement initiatives

🤝 Act as a value-added business partner to stakeholders

🔐 Protect organization’s value by maintaining confidentiality

📚 Update knowledge through education, publications, and networking

✅ Willing to do whatever is necessary for the betterment of the Company

➕ Other duties as assigned

📚 Experience / Education

Required Licensure/Certification: Experienced pharmacy technicians; CPhT preferred but not required

Years of Experience: Required 2 years; Preferred 3–5 years as a Pharmacy Technician

Education: High School Diploma or GED required

🧠 Skills

Strong interpersonal communication

Ability to work independently and demonstrate good judgment

Excellent verbal and written communication

Highly proficient in Microsoft Office (Excel & Word)

Quick learner of new software programs

Strong organizational/administrative skills

💎 Traits

Organized, high-integrity, attention to detail

Dependable, quality-focused, empathetic

Good listener and communicator

⚡ Other

Energetic, highly motivated, team player

Discretion and confidentiality essential

🏥 Specialties

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

For New York State Residents: This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $62,353.20 and $64,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.