Patient Service Representative

We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health.

Job Summary

As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You’ll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support practice sites.

Job Responsibilities (include but are not limited to):

Greet and assist patients and families in a professional and friendly manner

Schedule patient appointments and manage inbound calls (answered by third ring)

Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR)

Determine patient eligibility for financial assistance programs and obtain required documentation

Collect patient co-payments and follow JPCHC’s money handling procedures

Assist with medical record requests, correspondence, and message response within one business day

Maintain cleanliness and organization of the patient waiting area

Provide coverage across JPCHC locations during staffing shortages

Participate in departmental and organizational meetings

Perform other duties as assigned

Required Skills and Qualifications:

High School Diploma or equivalent (GED) preferred

Knowledge of medical office practices required

Strong written and verbal communication skills

At least two (2) years of experience in an ambulatory healthcare setting preferred

Excellent customer service and interpersonal skills

Ability to adapt quickly and travel between practice sites as needed

Basic computer literacy and accuracy in data entry