Office Manager

ABOUT THE WORKPLACE & REAL ESTATE TEAM

The Workplace & Real Estate team builds the places where LangChain builds the future of AI agents. Our job is to make every office somewhere people want to be, spaces that run flawlessly, feel great to walk into, and reflect the craft bar of the company in every detail. We treat the workplace as a product: designed with intent, measured, and continuously improved. We run a small, high-agency team of on-site owners in each hub, and we automate the manual work rather than adding it, across two master-lease hubs (SF, NY) and coworking spokes as the company scales.

ABOUT THE ROLE

The Office Manager owns our NY hub end-to-end, both the on-the-ground experience and the systems that make it run. NY is our second-largest and fastest-growing hub, where we hold the master lease and are actively growing into the space. You open and reset the office first thing every morning and are the local face through the day, and you build the tooling, standards, and vendor programs that keep it running consistently as we scale. This is a hands-on role for a builder who takes pride in a flawless space and in the systems behind it.

Location: This role is based on-site in our New York office, five days per week.

WHAT YOU'LL DO

OWN THE SPACE & THE CRAFT BAR

- Open and reset the space first thing every morning, before people arrive, the office is clean, stocked, and ready

- Keep the space super organized, neat, tidy, clean, and stocked at all times; it should always be on point and represent the quality of the company

- Run a regular walkthrough punch list and stay on top of the details

BE THE GO TO

- Present through business hours as front-of-house: greet guests, welcome and guide new hires and visitors, and be the go-to person on site

- Plan and run local in-office events, team moments, and any offsites hosted in NY

RUN OPERATIONS, VENDORS & BUDGET

- Manage facilities, supplies, snacks, and equipment; own on-site vendor relationships (cleaning, food, maintenance); serve as primary local contact for building management and repairs, including surfacing buildout/warranty issues to the Lead

- Rationalize and manage vendor programs, move us off ad-hoc ordering to contracted, consistent programs

- Own budget tracking for the office; help track cost-per-seat and utilization; partner with Finance

BUILD THE SYSTEMS & STANDARDS

- Own the workplace ticket queue in Console for your office and help build the shared SLA framework and resolution metrics

- Deploy and own the workplace tech stack, desk booking, room scheduling, visitor management, mailroom/deliveries, partnering with IT on networking

- Build and maintain SOPs, playbooks, and trackers; partner with the SF OM on shared standards across sites

- Own space planning and moves for your office as the hub grows, communicated early and low-drama

- Run life-safety for the site (emergency action plan, evacuation, first aid/AED, drills) as part of the company-wide program

- Use AI to automate the manual work, tickets, vendor comms, inventory, invoice/billing reconciliation

WHAT YOU'LL BRING

HARD SKILLS

- 4–6 years in office/workplace management, facilities, or workplace operations in high-growth tech

- Exceptionally organized, documentation-first, and project-management-driven, plans, budgets, and status always visible and current

- Experience owning workplace systems (ticketing, desk/room booking, visitor management) and vendor programs

- Demonstrated AI fluency, you already use tools like Claude to increase your leverage and reach for automation instinctively

SOFT SKILLS

- Hospitality / concierge mindset: you treat colleagues and guests as customers (hotel or premium-hospitality background a plus)

- Maximum agency & ownership: you treat the office as your own; you fix things before they're reported and build the systems no one's asked for yet

- High craft: you take pride in a spotless, on-point space and clean systems behind it

- Reliability: committed to a consistent, on-site, 5-day presence

- Run to the roar: calm and proactive when something breaks

NICE TO HAVE

- Hospitality background (hotels, premium service)

- Experience supporting office moves or buildouts

- Experience with LangChain, LangGraph, LangSmith, or comparable tools

Annual salary range: $90,000 - $110,000